Front Desk Agent

La Quinta Inn & Suites by Wyndham Springfield Airport Plaza; Springfield (MO); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel is looking for a Front Desk Associate to greet and register guests, ensuring a high standard of service. Responsibilities include managing guest accounts, resolving complaints, and assisting with inquiries. The ideal candidate will possess strong communication skills and a welcoming demeanor, contributing to an exceptional guest experience.

Benefits

401(k)

Dental Insurance

Health Insurance

Paid Time Off

Room and Food & Beverage Discounts

Qualifications

• Hospitality experience preferred but not required.
• Ability to use complex computer systems for data entry.

Responsibilities

• Greet guests immediately with a friendly welcome.
• Handle guest complaints and resolve issues.
• Verify credit cards and handle cash accurately.

Skills

Communication Skills

Mathematical Skills

Customer Service

Education

High school diploma or equivalent

Job description

Job Summary

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, ensuring an exceptional guest experience that meets the hotel's high standards of quality.

Essential Job Functions

This description summarizes primary responsibilities and qualifications. It is not exhaustive of all duties or qualifications that may be required now or in the future. The hotel operates 24/7, so shifts may vary in days, start times, and hours worked.

1. Greet guests immediately with a friendly and sincere welcome, using a positive and clear voice. Listen to understand requests, respond appropriately, and provide accurate information about hours and local attractions.
2. Complete the registration process using a computer system, confirming guest details, selecting rooms based on needs, and coding electronic keys, certificates, and coupons as appropriate. Requires standing and moving throughout the front office.
3. Verify credit cards for authorization electronically, handle cash, make change, and balance the house bank. Accept various payment forms and post charges accurately using the computer.
4. Answer phones promptly with clear communication, input and retrieve messages, and handle mail, packages, and facsimiles as requested.
5. Close guest accounts at checkout, ensuring guest satisfaction. Address any dissatisfaction by researching and resolving issues within guidelines, or escalating to a supervisor if needed.
6. Handle guest complaints by researching and resolving issues such as location changes or billing problems. Remain calm during emergencies and busy periods. Maintain cleanliness in corridors and service areas.
7. Adhere to all company policies, safety, and security procedures, including fire prevention and emergency protocols. Use protective equipment and report unsafe conditions or incidents.
8. Maintain a neat, clean, and professional appearance as outlined in the team member handbook.
9. Assist other front desk staff as needed and perform any additional duties assigned by supervisors or managers.

Knowledge, Skills & Abilities

The hotel may consider an equivalent combination of education and experience demonstrating the following:

• High school diploma or equivalent preferred; relevant education, training, or experience that provides the necessary skills is acceptable.
• Hospitality experience preferred but not required.
• Proficiency in calculator use and performing complex mathematical calculations accurately.
• Effective communication skills in English, both verbal and written, with patience and tact for dealing with guests and internal staff.
• Ability to use a moderately complex computer system for data entry and retrieval.
• Hearing and visual acuity to observe and respond to emergency signs.

Physical Demands

• Ability to stand and move throughout the front office for most of the shift.
• Stand approximately 95% of the time.
• Lifting up to 25 pounds as needed.
• Occasional twisting, bending, reaching, and walking. Frequent talking, hearing, seeing, and smiling.

Benefits

• 401(k), Dental, Disability, Health, Life, and Vision Insurance
• Employee Assistance Program, Flexible Spending Account, Paid Time Off
• Room and Food & Beverage Discounts

EEO Statement: Driftwood Hospitality is committed to a diverse and inclusive workplace. We are an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, veteran status, or other protected categories.

Source: Driftwood Hospitality