Home2 Suites Augusta - Front Desk Agent

Aimbridge Hospitality; Augusta (GA); On-site; USD 30,000 - 33,000; Full time

Job summary

A leading company in the hospitality industry seeks a Front Desk Agent for their Home2 Suites in Augusta, GA. This pivotal role involves mastering customer service and communication, ensuring an inviting experience for guests, and efficiently managing front desk operations. Candidates should possess a high school diploma and ideally have hotel experience. Join a team that values excellence and provides competitive benefits.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Entry-level position with a high school diploma preferred.
• Experience in a hotel or related field valued.
• Proficient in customer service and communication.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly demeanor.
• Manage reservations, check-ins, and check-outs efficiently.
• Effectively resolve guest concerns and inquiries.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel Management Software

Microsoft Office Suite

Job description

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Join to apply for the Home2 Suites Augusta - Front Desk Agent role at Aimbridge Hospitality

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Key Skills/Responsibilities

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
  
  

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

Just off Walton Way Extension and Wheeler Road, we’re made for Augusta adventures – with downtown’s TEE Convention Center and the Augusta National Golf Club, home of the Masters, nearby. Get a culture fix at the Morris Museum of Art and the James Brown Arena. Free breakfast served every day at our Inspired Table.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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