Front Desk Agent

Chartwell Hospitality; Franklin (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Chartwell Hospitality is seeking a Front Desk Agent responsible for creating a welcoming environment for guests. This entry-level position focuses on delivering exceptional customer service, problem-solving, and efficient check-in and check-out processes. Ideal candidates must have excellent English communication skills and a willingness to learn in the hospitality industry.

Benefits

Medical

Dental

Vision

Life Insurance

401-K

Travel Discounts

Qualifications

• Must be fluent in English, with strong communication skills.
• Comfortable using a computer and different software.
• Ability to lift or move up to 20 pounds.

Responsibilities

• Provide first impressions and exceptional service to guests.
• Check guests in and out confidently, handle transactions.
• Respond to guests in person and over the phone.

Skills

English communication skills

Customer service

Problem-solving

Job description

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Join to apply for the Front Desk Agent role at Chartwell Hospitality

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, You Will

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
  
  

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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