Front Desk Agent

Lensa; South Lake Tahoe (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join an established luxury hotel as a Front Desk Agent, where your role is pivotal in creating memorable experiences for guests. In this dynamic position, you will greet and register guests, manage reservations, and ensure outstanding service throughout their stay. With a focus on hospitality, you will embody the welcoming spirit of the resort, maintaining high standards of appearance and service. This role offers a unique opportunity to work in a stunning waterfront location, contributing to the overall guest experience in a vibrant and engaging environment. If you are passionate about hospitality and enjoy interacting with diverse guests, this position is perfect for you.

Qualifications

• Strong guest service skills with a focus on hospitality.
• Ability to manage reservations and handle guest inquiries.

Responsibilities

• Greet and register guests, ensuring a welcoming experience.
• Handle reservations and provide concierge services to guests.
• Maintain personal appearance and adhere to brand standards.

Skills

Guest Service

Reservation Management

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Front Desk Agent

The Landing Resort & Spa offers the finest Lake Tahoe accommodations and highest service levels. Discerning travelers will appreciate the luxury hotel’s thoughtful amenities, lively personality, restorative spa packages and contemporary European design. Commanding a prime waterfront location in South Lake Tahoe, all resort guestrooms feature stone fireplaces, and many afford spectacular lake views.

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.