Front Desk Agent

capitalvacations; Sedona (AZ); On-site; USD 24,000 - 32,000; Full time

Job summary

Capital Vacations is seeking a front desk representative to be the first point of contact for guests and manage all stages of their stay at our Sedona properties. The role emphasizes courteous service, efficient check-in/check-out, and proactive guest assistance.

The ideal candidate will have strong communication skills, a customer-first attitude, and the ability to work flexible hours including evenings and weekends.

Qualifications

• Basic computer skills required.
• Excellent customer service skills.
• Flexible schedule including evenings, holidays and weekends.

Responsibilities

• Operate front desk efficiently and courteously.
• Check guests in/out and post room charges.
• Answer calls with proper etiquette and assist guests with local info.
• Handle guest questions and follow up on issues.
• Coordinate with other departments to fulfill guest requests.
• Balance cash drawer and process deposits and payments.
• Prepare daily reports and emails to owners/guests.
• Respond to online reviews and manage rentals.

Skills

Customer service

Active listening

Verbal & written comms

Bilingual

Attention to detail

Work under pressure

Education

High School Diploma/GED

Experience in hospitality or front desk

Tools

Basic computer skills

Job description

What You’ll Do

Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.

Responsibilities

• Responsible for the efficient and courteous operation of the front desk.
• Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.
• Answers and transfers call from the switchboard using proper telephone etiquette.
• Answer guest questions about local restaurants and attractions.
• Make courtesy calls and follow up calls to all guests’ issues.
• Send confirmation letters to owners/guests.
• Coordinate with all other departments to ensure a smooth response to guest’s requests.
• Process all incoming revenue from all departments daily.
• Open and close the credit card machines and cashier audit reports.
• Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.
• Order office supplies as needed.
• Prepare night audit daily.
• Enter maintenance and service requests in SPI promptly.
• Make reservations courteously and efficiently.
• Make room moves and stay over requests for guests as needed to ensure guest satisfaction.
• Run reports and correct errors before guest check-in.
• Perform any other inventory management changes as directed by the supervisor or manager.
• Prepare check-in packets for the upcoming week.
• Make rental calls to notify owners whether their villa rented or not.
• Respond to online reviews.
• Reconcile rentals for the previous month.
• Check online travel agents for rental inbound.
• Daily post office and banking run.
• Block RCI points for unpaid accounts.
• Manage RCI banking, membership changes, and cancellations.
• All other duties as assigned by management.

Qualifications

• High School Diploma/GED
• Experience from which comparable knowledge and abilities are acquired
• Basic computer skills
• Great attention to detail
• Excellent Customer Service skills with the ability to work under pressure
• Bilingual is a plus
• Active listener with the ability to solve problems
• Work with minimal supervision
• Excellent verbal and written communication skills
• Flexible schedule – Ability to work evenings, holidays and weekends are a must