Front Desk Agent

Capital Vacations; Sedona (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality company is seeking a professional individual for guest services at their front desk. Responsibilities include managing check-ins and check-outs, handling guest inquiries, and ensuring guest satisfaction through effective communication and problem-solving skills. The ideal candidate should possess a high school diploma, strong customer service abilities, and a flexible work schedule, including evenings and weekends. Join a great workplace in Sedona, Arizona, with opportunities for growth.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service or hospitality preferred.
• Must have basic computer skills and excellent attention to detail.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Manage front desk operations and guest check-in/out processes.
• Answer guest inquiries and provide local area information.
• Coordinate guest requests with other departments.
• Prepare daily audit and handle financial transactions.

Skills

Excellent Customer Service skills

Attention to detail

Problem-solving

Bilingual

Basic computer skills

Excellent verbal and written communication skills

Education

High School Diploma/GED

Job description

Career Opportunities with Capital Vacations

A great place to work.

Careers At Capital Vacations

Current job opportunities are posted here as they become available.

To learn more about working for Capital Vacations, please view our video below:

WHAT YOU'LL DO

Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.

RESPONSIBILITIES

• Responsible for the efficient and courteous operation of the front desk.
• Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.
• Answers and transfers call from the switchboard using proper telephone etiquette.
• Answer guest questions about local restaurants and attractions.
• Make courtesy calls and follow up calls to all guests’ issues.
• Send confirmation letters to owners/guests.
• Coordinate with all other departments to ensure a smooth response to guest’s requests.
• Process all incoming revenue from all departments daily.
• Open and close the credit card machines and cashier audit reports.
• Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.
• Order office supplies as needed.
• Prepare night audit daily.
• Enter maintenance and service requests in SPI promptly.
• Make reservations courteously and efficiently.
• Make room moves and stay over requests for guests as needed to ensure guest satisfaction.
• Run reports and correct errors before guest check-in.
• Perform any other inventory management changes as directed by the supervisor or manager.
• Prepare check-in packets for the upcoming week.
• Make rental calls to notify owners whether their villa rented or not.
• Respond to online reviews.
• Reconcile rentals for the previous month.
• Check online travel agents for rental inbound.
• Daily post office and banking run.
• Block RCI points for unpaid accounts.
• Manage RCI banking, membership changes, and cancellations.
• All other duties as assigned by management

BENEFITS, COMPENSATION, TRAINING

QUALIFICATIONS

• High School Diploma/GED
• Experience from which comparable knowledge and abilities are acquired
• Basic computer skills
• Great attention to detail
• Excellent Customer Service skills with the ability to work under pressure
• Bilingual is a plus
• Active listener with the ability to solve problems
• Work with minimal supervision
• Excellent verbal and written communication skills
• Flexible schedule – Ability to work evenings, holidays and weekends are a must