Hospitality Specialist- Barrier Island Station

capitalvacations; Duck (NC); On-site; USD 32,000 - 41,000; Full time

Job summary

Capital Vacations in Duck, NC is seeking a friendly front desk representative to be the first point of contact for guests and manage all stages of their stay.

You will handle check-ins and check-outs, collect balances, post room charges, answer questions about local restaurants and attractions, coordinate with other departments, run reports, and support night audit tasks with courteous, efficient service. Flexibility to work evenings and weekends is required.

Qualifications

• High School Diploma or GED required.
• Experience or comparable knowledge and abilities.
• Basic computer skills.
• Excellent customer service skills with the ability to work under pressure.
• Bilingual is a plus.
• Flexible schedule - evenings, holidays and weekends required.
• Excellent verbal and written communication skills.
• Active listener with problem-solving abilities.
• Ability to work with minimal supervision.

Responsibilities

• Operate the front desk efficiently and courteously.
• Check guests in/out and post room charges.
• Answer calls with proper telephone etiquette.
• Provide information about local restaurants and attractions.
• Make courtesy and follow-up calls to guests.
• Coordinate with departments to fulfill guest requests.
• Process revenue from all departments daily.
• Open/close credit card machines and perform cashier audits.
• Balance cash drawer and post transactions from other departments.
• Order office supplies as needed.
• Prepare night audit daily.
• Enter maintenance and service requests in SPI.
• Make reservations and manage room moves and stay-overs.
• Run reports and correct errors before guest check-in.
• Manage rentals and notify owners of rental status.
• Respond to online reviews.

Skills

Customer service

Attention to detail

Verbal and written communication

Active listening

Problem solving

Work with minimal supervision

Flexibility

Bilingual (plus)

Education

High School Diploma/GED

Job description

WHAT YOU'LL DO

Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.

RESPONIBILITIES

• Responsible for the efficient and courteous operation of the front desk.
• Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.
• Answers and transfers calls from the switchboard using proper telephone etiquette.
• Answer guest questions about local restaurants and attractions.
• Make courtesy calls and follow up calls to all guests' issues.
• Send confirmation letters to owners/guests.
• Coordinate with all other departments to ensure a smooth response to guest's requests.
• Process all incoming revenue from all departments daily.
• Open and close the credit card machines and cashier audit reports.
• Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.
• Order office supplies as needed.
• Prepare night audit daily.
• Enter maintenance and service requests in SPI promptly.
• Make reservations courteously and efficiently.
• Make room moves and stay over requests for guests as needed to ensure guest satisfaction.
• Run reports and correct errors before guest check-in.
• Perform any other inventory management changes as directed by the supervisor or manager.
• Prepare check-in packets for the upcoming week.
• Make rental calls to notify owners whether their villa rented or not.
• Respond to online reviews.
• Reconcile rentals for the previous month.
• Check online travel agents for rental inbound.
• Daily post office and banking run.
• Block RCI points for unpaid accounts.
• Manage RCI banking, membership changes, and cancellations.
• All other duties as assigned by management

QUALIFICATIONS

• High School Diploma/GED
• Experience from which comparable knowledge and abilities are acquired
• Basic computer skills
• Great attention to detail
• Excellent Customer Service skills with the ability to work under pressure
• Bilingual is a plus
• Active listener with the ability to solve problems
• Work with minimal supervision
• Excellent verbal and written communication skills
• Flexible schedule - Ability to work evenings, holidays and weekends are a must