Front Desk Agent

Crestline Hotels & Resorts; Seattle (WA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health and Welfare plans

401k with Company Match

Travel Discounts

Educational Assistance

Paid Time Off

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Agent in Seattle to assist guests with check-in/check-out, manage phone calls, and handle special requests in line with hotel policies. The role emphasizes guest relations, accurate registration processing, and coordination with bell staff.

The candidate should have a GED or high school diploma, about one year of front desk experience, and basic computer skills to support daily operations and guest services.

Qualifications

• High School graduate or GED is required.
• One year experience in a similar hotel position is preferred.
• Basic computer skills are required for daily operations.

Responsibilities

• Resolve guest complaints and maintain guest satisfaction.
• Answer phone calls promptly and greet guests professionally.
• Process guest check-ins and verify registration information.
• Handle wake-up calls, faxes, and communication with other departments.
• Assist with all aspects of daily front desk operations and payments.

Skills

Basic computer skills

Education

High School Diploma or GED

Job description

Overview:

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths:

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations

Key Duties & Responsibilities:

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience:

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates - both in and outside of work.

• Benefits include: Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more! *Benefits may vary depending on location.