Front Desk Agent

Crestline Hotels and Resorts; New York (NY); On-site; USD 30,307 - 33,062; Part time

Benefits offered by this job

401k Savings Plan

Travel Discounts

Job summary

A leading hotel management company in New York is seeking a Part-Time Front Desk Agent to assist guests with check-in, answer phone calls, and handle special requests. The role requires excellent customer service skills and basic computer proficiency. Ideal candidates will have a high school diploma and previous hotel experience. You will ensure guest satisfaction through effective problem-solving and communication. This position offers a flexible part-time schedule and competitive hourly pay between $22 - $24.

Qualifications

• Must provide excellent customer service to ensure guest satisfaction.
• Ability to handle guest complaints effectively.
• Basic computer skills are required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Handle phone calls and guest inquiries promptly.
• Process guest check-ins and check-outs accurately.

Skills

Guest relations

Problem-solving

Communication

Basic computer skills

Education

High School Graduate or GED

One year previous experience in a hotel

Job description

Part Time (Schedule Flexibility)

$22 - $24 per hour

PT Benefits:

• 401k Savings Plan
• Travel Discounts

Overview:

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths:

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities:

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience:

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.