Front Desk Agent

Lotte Hotel Seattle; Seattle (WA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision plans (Day

401(k) with company matching

Two weeks of vacation

Nine paid holidays

Three personal days per year

Public transportation discount (ORCA)

Employee recognition programs

Learning & development opportunities

Job summary

LOTTE HOTEL SEATTLE is seeking a Front Desk Agent to manage guest check-in/check-out, room sales and assignments while delivering an elevated guest experience. The role requires a welcoming, professional demeanor and the ability to multitask under pressure in a fast-paced environment.

Reporting to the Assistant Front Office Manager, you will contribute to a seamless arrival and departure experience, work collaboratively with team members, and maintain attention to detail in every guest

Qualifications

• High School Diploma or equivalent required; bachelor’s degree in a related field preferred.
• Prior guest services experience preferred.
• Opera PMS experience is preferred.
• Excellent communication and organizational skills.
• Warm, gracious and welcoming demeanor.
• Ability to multitask in a fast-paced environment with attention to detail.

Responsibilities

• Handle guest check-in and check-out functions.
• Assist with room sales and room assignments.
• Deliver elevated guest experience reflected in all guest interactions.
• Coordinate with team to support front desk operations.

Skills

Communication

Organization

Interpersonal skills

Multitasking

Teamwork

Flexibility

Working under pressure

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Opera PMS

Job description

JOIN LOTTE
LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our journey in Seattle and share a great story that pursues love, freedom, and life to move the hearts of our guests. We are seeking professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.
We invite you to join us today.
PURPOSE OF POSITION
Reporting to the Assistant Front Office Manager, the Front Desk Agent is responsible for all front desk operations, including guest check-in, check-out, room sales, and room assignments. This role plays a key part in delivering an elevated guest experience and ensuring each interaction reflects our commitment to exceptional hospitality.

The Ideal Candidate Will Have

Education: High School Diploma or equivalent required; bachelor’s degree in a related field preferred.

Experience & Skills

• Previous guest services experience preferred.
• Prior experience with Opera PMS preferred.
• Excellent communication and organizational skills.
• Warm, gracious, and welcoming demeanor.
• Ability to multitask in a fast-paced environment with strong attention to detail.
• Capable of working independently and collaboratively to foster a team-oriented environment.
• Results-driven, flexible, and able to work well under pressure.
• Strong interpersonal skills with both written and verbal communication proficiency.
• Availability to work a flexible schedule as needed.

Benefits At Lotte

• Competitive wages
• Comprehensive medical, dental, and vision plans (available Day 1)
• 401(k) with company matching
• Two weeks of vacation
• Nine paid holidays
• Three personal days per year
• Public transportation discount (ORCA)
• Employee recognition programs
• Learning & development opportunities for top performers