Front Desk Agent

SeaTac Inc; SeaTac (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to provide exceptional service to guests at their SeaTac location. The role involves welcoming guests, managing check-in/check-out processes, and ensuring guest satisfaction. Ideal candidates will have a high school diploma and experience in customer service. The company offers a comprehensive benefits package, including medical, dental, and flexible spending accounts.

Benefits

Earned wage access

Medical insurance

Dental insurance

Vision insurance

Pet discount program

401K matching

Paid time off

Hotel discounts

Qualifications

• One year of Front Desk experience in hotels preferred.
• One year of customer service or guest-facing role required.

Responsibilities

• Warmly welcome guests and provide exceptional service throughout their stay.
• Assist guests with check-in and check-out processes.
• Resolve guest concerns with attentive service recovery.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

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Description

After landing at Seattle-Tacoma International Airport, our complimentary shuttle service will take you less than a mile away right to our front door. Westfield Southcenter, the Museum of Flight, and Angle Lake Park are great nearby attractions. Unwind in your spacious room with plush bedding and a flat-panel TV. AquaTerra Bar offers libations and eats, while M Market Coffee Shop will give you a caffeine boost to start your day.

SPIRE Hospitality is a management company dedicated to creating memorable guest experiences and delivering top-notch service across our hotels and resorts nationwide. We support our team with the tools, opportunities, and growth potential needed for a successful career in hospitality.

We offer a comprehensive benefits package, including: earned wage access, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life and disability insurance, paid time off, wellness programs, hotel discounts, and more.

In this role, you will:

• Warmly welcome guests and provide exceptional service throughout their stay
• Ensure guest satisfaction by crafting seamless experiences from arrival to departure
• Assist guests with check-in and check-out processes
• Respond promptly and professionally to guest questions and requests
• Handle multiple tasks effectively in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands

• Lift, carry, push, or pull up to 10 lbs
• Stand for the majority of the shift

Qualifications

Education:

• High school diploma or equivalent

Experience:

• One year of Front Desk experience in hotels preferred
• One year of customer service or guest-facing role required
• Proficiency with MS Office Suite (Outlook, Word, Excel)
• Experience with hotel PMS systems is a plus

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Technology, Information, and Internet

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more details, review the 'Know Your Rights' notice from the Department of Labor.