Front Desk Agent

Marc & Rose; Scottsdale (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Marc & Rose is seeking a Front Desk Agent to provide exceptional hospitality at their Scottsdale location. This entry-level position involves guest check-ins and check-outs, handling payments, and ensuring a welcoming environment. Ideal candidates will have strong communication skills and a passion for customer service within the hospitality industry.

Qualifications

• High School Graduate or equivalent required; college education highly preferred.
• Prior experience in a similar role in a hospitality environment.

Responsibilities

• Complete the registration process by confirming guest reservation details.
• Handle payments and balance an assigned house bank.
• Greet and provide a sincere welcome to guests, ensuring a positive experience.

Skills

Leadership

Decision Making

Communication

Mathematics

Typing

Education

High School Graduate or equivalent

College education

Job description

Join to apply for the Front Desk Agent role at Marc & Rose.

Summary of Position
The Front Desk Agent is responsible for providing welcoming, friendly, efficient, resourceful, and hospitable service at the front desk, including check-in, check-out, and guest resolution.

Essential Functions

• Complete the registration process by inputting and retrieving information from a computer/property management system, confirming pertinent information to a guest’s reservation, and making changes as necessary.
• Verify and swipe credit cards for authorization using electronic acceptance methods and verify a photo ID at check-in.
• Handle cash, make change, and balance an assigned house bank.
• Accept and record vouchers, traveler checks, and other forms of payment.
• Post charges to guest rooms and house accounts using the computer.
• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice and listen attentively to understand requests.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages, mail, and facsimiles for guests as requested.
• Close guest accounts at check-out, ensuring the guest’s stay was enjoyable and resolving issues as necessary.
• Provide safety deposit boxes upon request.
• Arrange registration cards and complete bucket check.
• Perform other tasks as assigned by the Front Office Supervisor/Manager/Director of Rooms.
• Incorporate Mystery Shopper Standards into every interaction.

Qualifications

• Education: High School Graduate or equivalent required; college education highly preferred.
• Experience: Prior experience in a similar role in a hospitality environment.
• Certificates or Licenses: N/A

Knowledge, Skills, And Abilities

• Strong leadership skills to train and supervise.
• Ability to make quick and efficient decisions benefiting the team and guests.
• Knowledge of Resort Standards, AAA standards, and Mystery Shopper standards.
• Proficiency with moderately complex computer systems and troubleshooting software issues.
• Ability to perform mathematical calculations accurately using a calculator.
• Minimum typing speed of 15 WPM.

Personal Characteristics

• Effective communication: clear speaking and listening skills, proficient reading and writing in English.
• Professional appearance adhering to grooming standards for a four-diamond resort.

Working Conditions

Attendance as scheduled is critical. Employees should demonstrate courtesy and respect for internal and external guests, embodying the purpose of Making space for genuine hospitality and our Pillars of service.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality

This job is not expired and is actively accepting applications.