SpringHill Suites Scottsdale - Front Desk Agent

Aimbridge Hospitality; Scottsdale (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel company seeks a Front Desk Agent in Scottsdale. In this pivotal role, you will enhance the guest experience by delivering exceptional service, managing guest interactions, and ensuring smooth operations at the front desk. Applicants should possess a high school diploma with hotel experience preferred and be ready to join a dynamic team offering competitive benefits.

Benefits

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Daily Pay option available

Qualifications

• Experience in a hotel or related field preferred.
• Strong verbal and written communication skills.
• Ability to address guest inquiries and resolve issues.

Responsibilities

• Provide outstanding service to guests and enhance their satisfaction.
• Manage multiple tasks including check-ins and reservations.
• Evaluate options to quickly resolve guest concerns.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence : Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication : Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving : Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability : Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills : Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

• Now offering Daily Pay ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION :

This hotel is located in Scottsdale, and is a 4-minute drive from Desert Ridge. It has a heated outdoor pool, and offers spacious suites with free Wi-Fi and cable TV. Studios at the SpringHill Suites Scottsdale North include a sofa bed, and well-lit work desk. They come equipped with a small refrigerator, microwave and a coffee machine. In the morning guests can enjoy a buffet breakfast with hot dishes. A local restaurant dinner delivery service is available, and several international restaurants are located less than 3 miles from SpringHill Suites. SpringHill Suites Scottsdale North has a fitness center, and a whirlpool. Nearby leisure activities include bowling, volleyball, and miniature golf.

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