Complex Director of Sales & Marketing

The Crescent Hotels Group; Scottsdale (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Incentive plan

Benefits

401(k)

Travel discounts

Career growth

Job summary

Crescent Hotels & Resorts seeks a Complex Director of Sales & Marketing for the Remi Hotel and Aloft Scottsdale in downtown Scottsdale, AZ. This role leads the sales and marketing teams across two iconic properties, shaping revenue strategy and client relationships in a luxury, five-outlet environment.

The position requires strong leadership, proven Marriott luxury hotel experience, and the ability to travel as needed to oversee market initiatives within North America.

Qualifications

• Minimum of 2 years’ experience as a Director of Sales & Marketing in a luxury lifestyle hotel.

Responsibilities

• Direct the solicitation efforts of the sales staff and oversee rate, date and space commitments for group room sales.
• Interview, hire, train, conduct evaluations, resolve problems and discipline staff as needed.
• Ensure training programs and Crescent standards are met; guide staff toward improvement.
• Provide day-to-day leadership to achieve property sales objectives and revenue goals.
• Prepare reports including annual/monthly forecasts, marketing budgets, and sales meeting minutes.
• Develop and implement strategic marketing plans and long-term relationships with key accounts.

Skills

Sales leadership

Team management

Forecasting & budgeting

Communication skills

Training & development

Job description

Description

Crescent Hotels & Resorts invites you to embark on an exciting journey as the Complex Director of Sales & Marketing for the spectacular Remi Hotel, a new build Autograph Collection & the Aloft Scottsdale.

The Remi hotel is nestled in the pulsating heart of downtown Scottsdale's Entertainment District, this 161-room gem combines classic western elements with bold, modern motifs, redefining the desert aesthetic and attitude. It's five food and beverage outlets range from a 1940’s inspired café on the ground level to a seductive Miami-style rooftop pool deck and bar reflective of the orange groves of Morocco.

The Aloft Scottsdale is a modern hotel located in the heart of Scottsdale, Arizona, offering 126 guest rooms, including 9 suites. The hotel features contemporary design elements and is situated just 10 miles from Phoenix Sky Harbor International Airport.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Highly competitive annual salary based on experience
• Operational incentive plan eligibility
• Comprehensive benefits for eligible associates and family members
• 401(k) program with company match
• Travel discounts at Crescent-managed properties throughout North America
• Career growth opportunities with a leading hospitality management company

ESSENTIAL JOB FUNCTIONS:

• Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for group room sales within the hotel.
• Interview, hire, train, conduct performance evaluations, resolve problems, provide open communication and disciplinary actions and/or termination of the sales staff when appropriate.
• Ensure training programs are conducted regularly and Crescent standards of performance are met. Give guidance and counsel staff toward improvement.
• Provide day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.
• Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Marketing Budget, Lead Management System, Booking Reports, STAR reports and Sales Meeting minutes.
• Coordinate ongoing research of the travel industry to identify market trends and related information for development of innovative marketing strategies. Make reasonable recommendations to improve revenue potential from various markets and demand segments.
• Develop and conduct persuasive verbal sales presentations to prospective clients. Internally promote Crescent programs.
• Meet with and entertain clients, some of which will require travel.
• Communicate both verbally and in writing to provide clear directions to the staff.
• Strategic preparation of computerized annual Sales & Marketing Plan and execute plans as outlined, critically examining and adjusting as deemed necessary by changing market conditions.
• Source, cultivate and manage Business Transient accounts (corporate and local negotiated), ensuring strong relationships with key clients and solid production from each account.
• Manage the sales RFP process.
• Ensure the property is positioned as a market leader within the competitive set.
• Successful completion of all Marriott required Sales and Marketing opening tasks, by the predetermined deadlines.
• Implement service strategy and applicable brand initiatives in all aspects of the sales process and focus on building long-term, value-based customer relationships that enable achievement of the hotel’s sales objectives.
• Manage the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interface with regional marketing communications for regional and national promotions pull through.
• Develop, execute and oversee the property social media strategy.
• Work closely with property revenue management leader and corporate revenue management team to ensure strategic alignment.
• Develop and implement property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the hotels target customer profile and property associates and provides a return on investment to the owner.

REQUIRED SKILLS/ABILITIES:

• A minimum of 2 years’ experience as a Director of Sales & Marketing in a luxury lifestyle hotel is required.
• A minimum of 3 years’ experience in a luxury full-service Marriott hotel is required.
• 3-5 years’ prior experience in the Scottsdale, AZ market is HIGHLY preferred.
• Ability to travel as needed is required.
• Must exhibit:
  • Strong interpersonal communication skills, both verbal and written.
  • Excellent time management and problem

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts