Front Desk Agent

AC Hotel San Rafael; San Rafael (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking hotel as a Front Desk Agent, where you will be the first point of contact for guests, ensuring a seamless and inviting experience. In this dynamic role, you will utilize your exceptional customer service and communication skills to enhance guest satisfaction. You will also manage reservations, handle check-ins and check-outs, and resolve any guest concerns. This position offers a competitive benefits package, including daily pay, medical coverage, and a 401k plan. If you thrive in a fast-paced environment and are passionate about hospitality, this is your opportunity to shine in a vibrant team setting.

Benefits

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Short-Term Disability

Long-Term Disability

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly demeanor.
• Effectively convey information and address guest inquiries promptly.
• Manage multiple tasks efficiently, including check-ins and check-outs.

Skills

Customer Service Excellence

Communication Skills

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel Management Software

Microsoft Office Suite

Job description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information: The AC Hotel San Rafael welcomes you with classic design and intuitive service. We're pleased to join the AC Hotel brand in San Rafael; every element of our hotel is infused with the European soul and Spanish roots that embody our philosophy. Our minimalist-style guest rooms offer the very best, from complimentary Wi-Fi and HDTVs with streaming capabilities to mini-fridges and deluxe bedding. Start your mornings sunny side up with European inspired fare at AC Kitchen, then join us for cocktails and tapas at AC Lounge in the evenings. The stylish bar within the AC Lounge provides an opportunity for guests to relax and bond. Looking to host an intimate meeting in the city? Our hotel boasts includes 925 square feet of intimate, creative meeting space. During your stay, easily get to attractions including Art Works Downtown, and more. Whatever brings you to the city, find a stay beyond the ordinary at The AC Hotel San Rafael.

About Evolution Hospitality: As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.