Front Desk Agent

Solage Calistoga; Calistoga (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Front Desk Agent, where your exceptional customer service skills will create memorable experiences for guests. As the welcoming face of the hotel, you will manage check-ins and check-outs, handle reservations, and ensure every guest feels valued and informed. This role offers an exciting opportunity to work in a vibrant hospitality environment, where you can thrive and grow while contributing to a positive atmosphere that reflects the spirit of Calistoga. If you are passionate about hospitality and enjoy connecting with people, this position is perfect for you.

Qualifications

• 1 year experience in a similar role.
• Strong interpersonal and communication skills.

Responsibilities

• Greet guests upon arrival and facilitate smooth check-in/check-out.
• Handle room reservations and communicate special requests.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Multitasking

Education

High School Diploma

Tools

Hotel Management Systems

Basic Computer Skills

Job description

Join to apply for the Front Desk Agent role at Solage Calistoga

Get AI-powered advice on this job and more exclusive features.

Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.

1. Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
2. Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
3. Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
4. Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
5. Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

The starting pay rate for this position is $23.00 per hour. This is the pay rate Solage reasonably expects to pay. Decisions regarding individual pay will be based on factors such as experience and education.

Company Description

A century ago, Calistoga was a town centered around bubbling natural hot springs and the beautiful weather of Napa Valley. Today, it’s a bucket-list destination for wine lovers, foodies, and wellness seekers, known for the "good life." Solage reflects this spirit, attracting visitors and vintners who come to relax over wine or craft cocktails and connect.

Qualifications

• 1 year in a similar role
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Familiarity with hotel management systems and basic computer skills

Additional Information

Auberge Resorts Collection is a portfolio of luxury hotels, resorts, residences, and private clubs across three continents, emphasizing design, cuisine, spas, and gracious service. Visit aubergeresorts.com to learn more. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @AubergeResorts and #AlwaysAuberge.

Solage Management Inc is an Equal Opportunity Employer, providing equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, or genetics, in compliance with applicable laws.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality