Rooms Coordinator

Estancia La Jolla, A Noble House Hotel; San Diego (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Health insurance benefits

Team Member and Family & Friends hotel

Meal benefits

Matching 401k (After 1 year)

On-Demand Pay

PTO

Complementary Parking

Job summary

Estancia La Jolla Hotel & Spa in San Diego, CA seeks a Rooms Coordinator to implement the resort's booking strategy and coordinate with Front Office, Engineering, Reservations, Sales, Housekeeping and Revenue Management.

You will register guests, issue room keys, explain amenities, resolve guest concerns, and strive to maximize revenue while delivering exceptional service in a dynamic, hospitality-focused environment.

Qualifications

• One year experience as Rooms Coordinator or equivalent experience and training desired.
• Must have excellent customer service/communication skills to work with guests and providing a high level of guest satisfaction.
• Requires basic computer skills to enter data, read, and interpret information.
• Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods, or in an emergency situation.
• Ability to stand/walk for long periods of time.
• Ability to learn and use the computer systems used at the hotel
• Highly responsible & reliable.
• Ability to work on AM, PM, weekend and holiday shifts as required by operational needs
• Experience within a hotel/resort environment.

Responsibilities

• Implementing the resort’s appropriate booking strategies to ensure all parties are appropriately accommodated.
• Works closely with departments such as Front Office, Engineering, Reservations, Sales, Housekeeping and Revenue Management regarding the distribution and status of guest rooms.
• Registers guests, providing them with room keys and pertinent information about amenities.
• Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction.
• Seeks opportunities to maximize revenue.

Skills

Customer service

Communication

Attention to detail

Problem solving

Computer skills

Hospitality experience

Tools

Hotel computer systems

Job description

ABOUT US

From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home.

THE JOB

The Rooms Coordinator is responsible for implementing the resort’s appropriate booking strategies to ensure all parties are appropriately accommodated. Works closely with departments such as Front Office, Engineering, Reservations, Sales, Housekeeping and Revenue Management regarding the distribution and status of guest rooms. Registers guests, providing them with room keys and pertinent information about the available amenities, such as Spa facilities, business center and events taking place at the property. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction. Seeks opportunities to maximize revenue.

YOU

To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as the Rooms Coordinator requires skills such as patience, empathy, and a desire to provide excellent service for our guests.

OUR CULTURE

Be part of our award-winning team named TOP Workplace in San Diego 2022-2025 and TOP Workplace USA 2023-2026 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. The people who best fit Estancia La Jolla are sharp, hardworking team players. We are looking for candidates with experience in having fun!

THE OFFER

• competitive pay
• health insurance benefits
• Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family
• Matching 401k (After 1 year)
• On-Demand Pay (Earned wage access before payday!)
• PTO
• Complementary Parking
• Meals

REQUIREMENTS

• One year experience as Rooms Coordinator or equivalent experience and training desired.
• Must have excellent customer service/communication skills to work with guests and providing a high level of guest satisfaction.
• Requires basic computer skills to enter data, read, and interpret information.
• Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods, or in an emergency situation.
• Ability to stand/walk for long periods of time.
• Ability to learn and use the computer systems used at the hotel
• Highly responsible & reliable.
• Ability to work on AM, PM, weekend and holiday shifts as required by operational needs
• Experience within a hotel/resort environment.

At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal-opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.