Pool Server - Seasonal

Estancia La Jolla; San Diego (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Hotel/restaurant discounts

401k matching

On-Demand Pay

PTO

Complementary Parking

Meals

Job summary

Estancia La Jolla Hotel & Spa is seeking a Pool Server to take accurate guest orders, provide recommendations, and upsell food and beverage items to boost profitability. The ideal candidate delivers exceptional service with patience and empathy, maintaining extensive knowledge of menu and bar items while ensuring guest satisfaction.

We offer health insurance benefits, hotel discounts within the Noble House Hotels & Resorts family, 401k matching after 1 year, and on‑demand wage access.

Qualifications

• Excellent customer service and communication with guests.
• Ability to upsell food and beverage items to maximize profitability.
• Patience and empathy to create memorable guest experiences.
• Knowledge of food and beverage preparation and standard hotel service etiquette.
• Ability to learn and use hotel telephone and POS computer systems.

Responsibilities

• Take accurate guest orders and provide recommendations.
• Upsell food and beverage items to maximize profitability.
• Ensure high guest satisfaction through professional service.

Skills

customer service

communication skills

upselling

patience

empathy

Tools

POS system

Job description

ABOUT US:

From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home.

THE JOB:

The Pool Server is responsible for taking accurate orders from guests, makes food recommendations and upsells food and beverage items to maximize profitability.

YOU:

To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem-solving. This role as Pool Server requires skills such as patience, empathy, and a desire to provide excellent service for our guests.

OUR CULTURE

Be part of our award-winning team named TOP Workplace in San Diego 2022-2025 and TOP Workplace USA 2023-2025 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. The people who best fit Estancia La Jolla are sharp, hardworking team players. We are looking for candidates with experience in having fun!

THE OFFER:

In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday!) PTO, Complementary Parking, and Meals.

Requirements

One year of food service experience, preferably in a hotel/resort environment.

Must have excellent customer service/communication skills to work with guests and provide high guest satisfaction.

Ability to work on AM, PM, weekend, and holiday shifts as required by operational needs

Possess a strong knowledge of food and beverage preparation, hotel service standards, guest relations, and etiquette. Maintains extensive knowledge of all menu and bar items.

Requires ability to learn and use telephone and POS computer systems used at the hotel.

THE IDEAL CANDIDATE WILL HAVE:

Experience within a hotel/resort environment.

At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D

EEO Statement

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal-opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.