Overnight Front Desk Agent La Mansion

Omni Hotels & Resorts; San Antonio (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking dedicated individuals to join their team at a vibrant hotel in San Antonio. This role offers the opportunity to engage with guests, ensuring their experiences are memorable and seamless. As part of a supportive work environment, you will be responsible for managing check-ins and check-outs, balancing financial transactions, and delivering exceptional service. If you thrive in a fast-paced setting and have a passion for hospitality, this position could be your ideal next step.

Qualifications

• Strong communication skills in English, both verbal and written.
• Ability to work well under pressure during busy shifts.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Balance daily postings and revenue accurately.
• Deliver personalized guest experiences.

Skills

Clear communication skills

Data entry

Mathematical skills

Decision making

Organizational skills

Customer service experience

Cashiering experience

Education

High school diploma

Job description

Location

La Mansion del Rio

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish Governor’s Palace, San Antonio Convention Center, and other well-known landmarks.

About the Hotel

Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment every day. If you are friendly, motivated, and passionate about serving others, Omni La Mansion del Rio may be your perfect match.

Job Description

To reconcile the business of the day and ensure smooth, efficient operation of the front desk during the 3rd shift.

Responsibilities

1. Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures, ensuring compliance with Forbes Service Standards where applicable.
2. Accurately prepare VIP, complimentary, house use rooms, and out-of-order lists.
3. Conduct backup procedures for Epitome and drop tape nightly.
4. Balance daily postings and revenue.
5. Communicate necessary information to all departments the following morning via “Wrap-Up” emails.
6. Document errors made by cash handling auditors.
7. Prepare in-house allowance and adjustment spreadsheets daily.
8. Send out the Daily Activity Report (DAR) to appropriate team members.
9. Ensure nightly transmission of credit card data through IPU and Epitome.
10. Understand all hotel rate plans and rate codes, and apply rate strategy when making guest rate adjustments.
11. Deliver personalized, memorable guest experiences by utilizing the Power of One.

Qualifications

• Clear and pleasant communication skills in English, both verbal and written.
• Accurate and efficient data entry into computer systems.
• Strong mathematical skills for accurate calculations.
• Ability to think clearly, quickly, and make concise decisions.
• Effective prioritization, organization, and follow-up skills.
• Ability to work well under pressure with many arrivals and departures.
• Flexible schedule including nights, weekends, and holidays.
• Ability to stand for an 8-hour shift.
• Previous customer service experience.
• Hotel front desk experience is strongly preferred.
• Cashiering experience is preferred.

Omni Hotels & Resorts is an equal opportunity employer, supporting veterans and individuals with disabilities. The EEO is the Law poster and its supplement are available via the provided links. For assistance applying, please contact [e-mail].