Front Desk Agent

Presidian Hospitality; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to create memorable experiences for guests. In this role, you'll be the welcoming face of the hotel, ensuring smooth check-ins and check-outs while providing exceptional customer service. Your responsibilities will include managing reservations, handling guest inquiries, and promoting teamwork across departments. If you have a passion for hospitality and a knack for problem-solving, this opportunity offers a chance to thrive in a dynamic environment and make a significant impact on guest satisfaction.

Qualifications

• 1 year of front desk or guest service experience required.
• Fluent in English; other languages preferred.

Responsibilities

• Check-in/check-out hotel guests and process payments.
• Respond to guest complaints and ensure satisfaction.

Skills

Communication Skills

Customer Service

Problem-Solving

Teamwork

Education

High School Diploma

College Degree

Tools

Property Management Systems

Reservation Systems

Job description

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Description

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

At Staybridge Suites, we want our guests to feel like part of the family, which means we need you to:

• Be down-to-earth by being straightforward and natural
• Be thoughtful by being perceptive, caring, and accommodating
• Be sociable by being upbeat, involved, and friendly
• Be reliable by being professional, a team player, and resourceful

Financial Returns

• Accurately process all cash and credit card transactions in accordance with established procedures, including posting charges, completing reports, preparing deposits, and securing the bank.
• Manage guest safe-deposit boxes.
• Upsell rooms to maximize hotel revenue.

People

• Answer phones promptly and courteously.
• Greet guests warmly and professionally.
• Register guests, issue room keys, and provide information on hotel services and room locations.
• Communicate guest requests or issues to management for follow-up.

Guest Experience

• Respond to guest complaints appropriately and make service recovery gestures to ensure satisfaction.
• Book reservations and handle cancellations, revisions, and updates.

Responsible Business

• Promote teamwork and quality service through daily communication with other departments.
• Perform additional duties such as guest room tours, concierge services, and handling special requests.

Requirements

• High School diploma or equivalent, plus one year of front desk/guest service experience. College preferred. Fluent English required; other languages preferred.

Physical and Other Abilities

• Stand frequently behind the desk and in front office areas.
• Lift items up to 50 pounds.
• Handle objects, products, and computer equipment.
• Operate property management and reservation systems.

Additional Skills and Conditions

• Strong communication skills for guest and employee interactions.
• Proficiency in reading, writing, and basic math.
• Problem-solving, reasoning, and training abilities.
• Availability to work nights, weekends, and holidays.

The statements are intended to describe the essential duties and qualifications; they are not exhaustive.