Front Desk Agent

HEI Hotels & Resorts; Salt Lake City (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team at a leading hotel in downtown Salt Lake City, where you will provide exceptional guest experiences. As a front office associate, you will greet guests, manage check-ins and check-outs, and resolve any issues. We value diversity and encourage all qualified candidates to apply.

Benefits

Health Insurance

401(k) with matching

Hotel Room Discounts

Qualifications

• Hotel experience preferred.
• Ability to stand and move throughout the front office area.

Responsibilities

• Greet customers with a friendly welcome.
• Complete the registration process and handle payments.
• Assist with guest complaints and ensure satisfaction.

Skills

Communication

Customer Service

Mathematical Skills

Education

High School Diploma

College Degree

Job description

About Us

Experience the thrill of downtown Salt Lake City at the Marriott Downtown at City Creek. Join our vibrant team at the heart of Salt Lake City! Situated amidst the city's most beloved attractions, our hotel seamlessly blends modern style with the spirit of the great outdoors. Located across from The Salt Palace Convention Center and a block from TRAX, we're at the epicenter of exciting conventions and group events. This fast-paced environment provides a dynamic and rewarding workplace. We offer a comprehensive benefits package including health insurance (medical, dental, vision), discounted parking, and subsidized TRAX passes. We are also committed to your professional growth, fostering a supportive environment that encourages career advancement.

Ready for your next adventure? Apply today and discover a rewarding career at the Marriott Downtown at City Creek. We're more than just a hotel; we're a community of passionate individuals dedicated to providing exceptional guest experiences.

Don't meet every single requirement of this job? At HEI, we are dedicated to building a diverse and inclusive workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to still send in your information. You may be the perfect candidate for this or other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Assist guests with arrival and departure from the hotel, while providing positive guest experiences.

Essential Duties and Responsibilities

1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.

2. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate room selections based on guest needs. Code electronic keys, non-verbally confirm the room number and rate, and provide welcome folders with room keys, certificates, coupons, and refreshment center keys as appropriate.

3. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.

4. Promptly answer the telephone with positive and clear communication. Input messages into the computer, retrieve messages, and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.

5. Close guest accounts at check-out and ensure guest satisfaction. In case of dissatisfaction, negotiate solutions, including revenue allowances if necessary.

6. Handle guest complaints by conducting thorough research to develop effective solutions and negotiate results. Assist with resolving issues like price conflicts or insufficient room temperature.

7. Remain calm and alert during emergency situations and busy hotel periods. Use experienced judgment and discretion to plan and implement steps.

8. Comply with attendance rules and be available to work regularly.

9. Perform other job-related duties as assigned.

Qualifications and Skills

• High School Diploma or equivalent required; college degree preferred.

• Hotel experience preferred.

• Proficient in using a calculator for complex mathematical calculations without error.

• Effective at dealing with internal and external customers with patience, tact, and diplomacy.

• Ability to stand and move throughout the front office area and perform essential functions with or without reasonable accommodation.

• Accurately input information using a moderately complex computer system.

• Ability to observe and recognize signs of emergency situations.

• Ability to establish and maintain effective working relationships with colleagues, customers, and patrons.

• Strong verbal and written communication skills.

• Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Compensation

Not eligible for tips/service charges or discretionary bonuses.

Benefits

HEI Hotels and Resorts offers a comprehensive benefits program including medical, dental, vision, vacation, sick, and holiday leave, pet insurance, life insurance, disability plans, 401(k) with matching, and hotel room discounts. Specific programs and eligibility vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.