Front Desk Agent

Snowpine Lodge; Salt Lake City (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading luxury hotel in Salt Lake City as a Front Desk Agent. Be the welcoming face for guests, ensuring exceptional experiences through efficient check-in/out, providing local insights, and maintaining a positive atmosphere. Ideal for passionate individuals with strong communication skills and a desire to excel in hospitality.

Benefits

Medical coverage tiers

Dental & vision insurance

24/7 Teledoc service

Free medications

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

401K matching

Qualifications

• Experience in cash handling.
• Customer service experience preferred.

Responsibilities

• Greet and welcome guests warmly.
• Handle check-in and check-out procedures efficiently.
• Respond promptly to guest inquiries and resolve issues.

Skills

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Job description

Join to apply for the Front Desk Agent role at Snowpine Lodge

Property Description

The iconic Asher Adams, an Autograph Collection Hotel, is an adaptive reuse of the historic Union Pacific Depot. The project includes a new 8-story, 212-key infrastructure, plus 13 keys in the renovated Depot, totaling 225 keys. This full-service luxury hotel will be unique in Salt Lake City, recognized for its cultural significance and striking appearance. Located across from Delta Center, home of the Utah Jazz and over 150 events annually, it offers a vibrant setting.

Overview

Are you a people-oriented individual passionate about hospitality? Join us as a Front Desk Agent to create exceptional guest experiences. You will be the friendly face welcoming guests, handling check-ins and check-outs, providing local recommendations, and ensuring guests feel valued. If you thrive in a fast-paced environment with excellent communication skills and a desire to exceed expectations, this role is ideal for you.

Responsibilities

• Greet and welcome guests warmly to create a positive first impression.
• Handle check-in and check-out procedures efficiently with attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond promptly to guest inquiries and resolve issues professionally.
• Process payments and maintain accurate records.
• Coordinate with departments to fulfill guest requests for a seamless experience.
• Keep the front desk area clean and organized.
• Assist with administrative tasks such as answering phones and managing reservations.

Qualifications

• High school diploma or equivalent
• Experience in cash handling
• Exceptional communication skills
• Proficiency in computer skills
• Flexibility to work weekends and holidays
• Strong problem-solving abilities
• Ability to multitask in a fast-paced environment
• Customer service experience preferred
• Knowledge of hotel operations is a plus

Benefits

Davidson Hospitality Group offers a comprehensive benefits package including:

• Multiple medical coverage tiers
• Dental & vision insurance
• 24/7 Teledoc service
• Free medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off
• 401K matching

Working at Davidson means being part of a passionate team dedicated to redefining hospitality quality. We are an equal opportunity employer and participate in E-Verify. Pre-employment drug testing and background checks are required.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Hospitality
• Industries: Hospitality