Front Desk Agent

Aloft San Jose Cupertino; Salinas (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Aloft Hotels is seeking a Front Desk Agent to provide excellent customer service at our Salinas location. You will address guest concerns, manage communications, and balance daily operations while modeling the Aloft culture. Ideal candidates are proactive, detail-oriented, and possess strong communication skills.

Qualifications

• Must model the Aloft culture in every interaction.
• Ability to communicate clearly with guests and team.
• Proficient in English (speak, read, write).

Responsibilities

• Resolve guest concerns and provide a high level of service.
• Respond to emails and guest feedback.
• Balance room types and perform administrative tasks.

Skills

Communication

Leadership

Problem Solving

Customer Service

Education

High school graduate

Some college

Tools

Lightspeed

Job description

Shashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. At Shashi Group, we’re culture focused. We believe in empowering each team member to continue to grow and learn – to set and achieve new goals. We operate on a simple but essential belief: when you succeed, we thrive.

At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with us.

Aloft San Jose Cupertino is currently looking for a Front Desk Agent (Saturdays and Sundays, 7AM - 3PM) to join our team. As a Front Desk Agent, you'll be responsible for providing the highest level of service possible in an efficient, courteous, and professional manner. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

What you will be responsible for:

• Resolve guest concerns in a satisfactory manner.
• Respond to emails, GXP, Mobile Key App and guestVoice
• Balance room types in the computer and identify designated requirements and requests.
• Review Front office logbook and Guest feedback forms daily.
• Perform other duties as requested by management.
• Lightspeed experience is a plus

Essential to succeed in this role:

• You must model the Aloft culture in every interaction and every relationship
• You possess excellent communication and leadership skills and are a strong, creative problem solver
• You are a proactive, self-starter who can work well both independently and as part of a team
• You are comfortable being a change agent and creating a welcoming environment
• You are confident and have the ability to think clearly on your feet and under pressure
• Pleasant telephone demeanor
• Ability to manage stressful situations in a calm, professional manner
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Punctuality and regular and reliable attendance.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum amount of supervision

Desired:

• High school graduate; some college is a plus
• Ability to satisfactorily communicate in English (speak, read, write) with guests, management, co-workers, and vendors.
• Previous experience in cash handling.

Shashi Group is an inclusive environment. We are an equal opportunity employer and will select a candidate based on job-related qualifications without regard to race, color, creed, national origin, ancestry, citizenship status, sex, gender (including gender identity and gender expression), marital status, sexual orientation, pregnancy, age, religion, medical condition (including genetic characteristics), genetic information, physical or mental disability, military service or veteran status, or any other basis protected by state law, federal law, or local ordinance

Source: Hospitality Online