Front Desk Agent at Dream Inn, Santa Cruz

Ensemble Hospitality; Santa Cruz (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a vibrant team at an established hotel, where your passion for customer service will shine as a Front Desk Agent. In this role, you'll create a welcoming atmosphere for guests, ensuring their stay is memorable while upholding high service standards. Your responsibilities will include managing guest check-ins and check-outs, providing essential information, and promoting hotel amenities. This is a fantastic opportunity to work in a dynamic environment that values excellence and offers a competitive salary and benefits package. If you thrive in a fast-paced setting and enjoy making guests feel at home, this position is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

Employee Assistance Program

Paid Time Off

Discounts at Restaurants and Spas

Qualifications

• Experience in customer service, preferably in a hotel setting.
• Ability to adhere to hotel service standards and procedures.

Responsibilities

• Check in and check out guests, manage room assignments.
• Provide information about the hotel and local services.
• Promote hotel outlets and maintain a safe work environment.

Skills

Customer Service

Hospitality Management

Communication Skills

Education

High School Diploma

Hospitality Degree

Job description

Dream Inn, 175 W. Cliff Drive, Santa Cruz, California, United States of America Req #379

The Dream Inn Santa Cruz is currently seeking the right candidate to fill their Front Desk Agent position. The ideal candidate will need to have experience working in customer service, preferably in a hotel setting. The Front Desk position is responsible for confidently creating an overall positive impression while consistently providing exceptional customer service by following the standard operating procedures while serving every guest. To make all guests feel welcome and to encourage them to use all of the services and amenities offered at the hotel. The schedule we are looking to fill is 3PM-11PM.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities:

1. Adheres to the Dream Inn’s high standard of customer service while standing behind the front desk. Handles all hospitality transactions efficiently while standing and using continuous mobility throughout the front office area.
2. Adheres to Hotel Service Standards and Steps of Service.
3. Checks in guests by assigning rooms and establishing credit.
4. Performs check outs, audits guest accounts, and collects cash/credit.
5. Maintains guest folios by posting charges/credits and checking credit limits.
6. Controls rooms by checking room blocks and coordinating with Housekeeping, Reservations and the Bell Desk.
7. Provides information to guests about the hotel and outside services.
8. Provides security to guests by establishing guidelines for key control and safety deposit boxes.
9. Provides guest with shipping/receiving services by using mail, faxes, messages, and telephones.
10. Contributes to a safe work environment reporting and acting on any unsafe conditions.
11. Maintains equipment in like new condition. Follows all procedures for equipment use and maintenance. Reports any equipment issues to management or engineering.
12. Actively promotes hotel outlets and amenities.

The Dream Inn Santa Cruz offers a competitive salary and benefits package that includes Medical, Dental and Vision insurance, a 401(k) plan, Life Insurance, and generous discounts at other Ensemble Properties and in our restaurants and spas.

If you share our team's passion for exceeding our guest's expectations, we encourage you to consider this employment opportunity.

Unfortunately, due to the volume of interest, we will only be able to call or respond directly to candidates whose resume meets the criteria for an interview. We appreciate your interest and your understanding in this matter.

Expected hours: No more than 40 per week

Benefits:

• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift