Front Desk Agent | Huntington DoubleTree

Shaner Hotels; Huntington (WV); On-site; USD 27,000 - 37,000; Full time

Job summary

Join a leading hotel as a Front Desk Agent, providing exceptional guest services at the DoubleTree by Hilton in Huntington, WV. Responsibilities include efficiently handling check-ins/check-outs, managing guest inquiries, and ensuring adherence to hotel policies. If you have strong customer service skills and are looking to grow in a dynamic hospitality environment, this role is perfect for you.

Qualifications

• High school diploma required.
• 1-year customer service experience preferred.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Process all check-ins and check-outs per hotel requirements.
• Handle guest complaints to ensure satisfaction.
• Generate daily reports for management.

Skills

Customer Service

Communication

Problem Solving

Bilingual (English/Spanish)

Education

High school graduate or equivalent

Tools

Computer skills

Job description

Front Desk Agent | Huntington DoubleTree

Join to apply for the Front Desk Agent | Huntington DoubleTree role at Shaner Hotels

Front Desk Agent | Huntington DoubleTree

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Join to apply for the Front Desk Agent | Huntington DoubleTree role at Shaner Hotels

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
  
  

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
  
  

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.
  
  

About Us

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !

About The Team

Shaner Hotels has an amazing opportunity for your hospitality career at our Doubletree by Hilton Huntington! Located near Marshall University in downtown Huntington, we offer over 20,000 sq ft of meeting space, and a seasonal outdoor pool. When staying with us, whether you are in town for the Thundering Herd sporting events or just to enjoy Huntington, be sure to stop by the Doppio Albero restaurant and our Bootleggers lounge for your comfort foods and amazing craft cocktails.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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