Front Desk Agent

Northern Hotels Group LLC; Saint Ignace (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a positive and friendly Front Desk Agent to join their team. This role is essential in providing exceptional service to hotel guests, assisting with check-in and check-out processes, and ensuring a smooth and pleasant stay. You will be the first point of contact, responsible for creating a welcoming atmosphere and addressing guest inquiries with professionalism. If you thrive in a dynamic environment and enjoy interacting with people, this position offers a fantastic opportunity for career advancement and personal growth in the hospitality industry.

Benefits

Free uniforms

Training & development

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Qualifications

• Friendly demeanor with a focus on customer service.
• Ability to communicate effectively with guests and staff.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate room availability with housekeeping staff.
• Answer guest inquiries and provide information.

Skills

Excellent communication skills

Customer service orientation

Problem-solving skills

Friendly and outgoing personality

Ability to lift 30 pounds

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

Benefits:

• Free uniforms
• Training & development
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary: We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities:

• Monitor and maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications:

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds