Guest Experience Specialist - Front Desk

Hampton Inn - Robbinsville; Robbinsville Township (NJ); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Hampton Inn - Robbinsville in Robbinsville, NJ is seeking a Front Desk Agent to warmly greet guests and manage reservations, check-ins, and check-outs. You will deliver outstanding service, handle guest requests promptly, and communicate hotel features and local attractions.

The role requires strong communication, English proficiency, and the ability to multitask in a fast-paced environment, while maintaining a neat appearance and professional conduct.

Qualifikationen

• High School Diploma or equivalent required
• Previous customer service experience preferred

Aufgaben

• Greet guests in a friendly, professional manner per Hilton standards
• Process reservations, check-ins, and check-outs
• Provide exceptional guest service and respond to requests promptly
• Ensure guest satisfaction by following through on all needs and concerns
• Share information about hotel services, amenities, and local attractions
• Maintain accurate guest records, billing, and payment information
• Handle in-house account balances and notify management of concerns
• Balance cash, credit card transactions, and shift reports
• Maintain daily logs and checklists
• Communicate effectively with team members and other departments (Housekeeping, Maintenance, Security, etc.)
• Follow all safety and operational standards
• Maintain a high level of professional appearance and consistent attendance
• Keep work areas clean and organized
• Adhere to all company policies and procedures and consistently exemplify company values in all interactions
• Perform additional duties as assigned

Kenntnisse

Communication skills

Interpersonal skills

English proficiency

Multitasking

Teamwork

Ausbildung

High School Diploma

Jobbeschreibung

Hampton Inn - Robbinsville in Robbinsville, NJ is seeking a Front Desk Agent to warmly greet guests and manage reservations, check-ins, and check-outs. You will deliver outstanding service, handle guest requests promptly, and communicate hotel features and local attractions.

The role requires strong communication, English proficiency, and the ability to multitask in a fast-paced environment, while maintaining a neat appearance and professional conduct.