Front Desk Agent

Westgate Resorts; River (IL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k)

Daily Pay

Tuition assistance

EAP

Life insurance

Job summary

Westgate River Ranch Resort & Rodeo in Florida is seeking a Front Desk Agent to welcome guests, manage check-ins/outs, and provide information on local activities and resort amenities. You will handle guest requests, dispatch to departments, and maintain accurate records.

The role emphasizes Westgate's values of passion, integrity, and work ethic, with a requirement to work weekends and holidays. Competitive benefits are offered, including daily pay and growth opportunities.

Qualifications

• High school diploma, GED, or equivalent experience.
• Proficiency with Microsoft Office and general computer operations.
• Excellent verbal communication skills, both in person and over the phone.
• Ability to work independently with minimal supervision.
• Sound judgment and professionalism when interacting with guests, owners, and team members.
• Basic math skills with experience handling cash and maintaining accurate records.
• Strong customer service skills and a positive, welcoming attitude.

Responsibilities

• Manage the guest registration process, including check-in and check-out.
• Answer telephone and courtesy calls promptly and professionally.
• Provide guests and owners with information about local activities and amenities.
• Share information about the Vacation Interval (VI) program and confirm reservations.
• Dispatch guest requests to appropriate departments and follow up on completion.
• Maintain and update service request databases and records.
• Organize files and data entry with accuracy.
• Handle petty cash transactions and maintain banking records.
• Encourage guests and owners to complete the Your Opinion Counts survey.
• Assist with additional Front Desk duties as needed.

Skills

Attention to detail

Microsoft Office

Verbal communication

Independent work

Customer service

Cash handling

Professionalism

Organizational skills

Education

High school diploma

GED

Tools

Microsoft Office

Job description

Company Description

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Westgate River Ranch Resort & Rodeo provides a unique opportunity to work at Florida's premier dude ranch. Nestled on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour south of Orlando, the resort offers incredible outdoor experiences including River Country Water Park, horseback riding, airboat and swamp buggy rides, a trap & skeet range, full-service marina, and the award-winning Saturday Night Rodeo. As part of Westgate Resorts, recognized by U.S. News & World Report as one of the Best Companies to Work For, you'll join a team committed to creating unforgettable vacation experiences while supporting your career growth at 60+ resorts across the company.

Job Description

As a Front Desk Agent, you are the face of the resort and play a vital role in creating memorable experiences for our guests and owners. From arrival through departure, you will provide warm welcomes, friendly assistance, and exceptional service while helping ensure a smooth and enjoyable stay.

In this role, you demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction.

What You'll Do as a Front Desk Agent:

• Manage the guest registration process, including check-in, check-out, computer use, and key issuance.
• Answer telephone and courtesy calls promptly, professionally, and courteously.
• Provide guests and owners with information about local activities, dining options, attractions, and resort amenities.
• Share information about the Vacation Interval (VI) program and confirm reservations as requested.
• Dispatch guest requests to appropriate departments, including Housekeeping and Engineering, and follow up to ensure completion.
• Maintain and update service request databases and operational records.
• Organize files and databases while completing accurate data entry and filing.
• Handle petty cash transactions and maintain accurate banking records.
• Encourage guests and owners to complete the "Your Opinion Counts" (YOC) survey.
• Assist with additional Front Desk duties as assigned to support daily resort operations.

Qualifications

What You Will Bring as a Front Desk Agent:

• High school diploma, GED, or equivalent experience.
• Strong attention to detail with excellent organizational skills.
• Proficiency with Microsoft Office and general computer operations.
• Excellent verbal communication skills, both in person and over the phone.
• Ability to work independently with minimal supervision.
• Sound judgment and professionalism when interacting with guests, owners, and Team Members.
• Basic math skills with experience handling cash and maintaining accurate records.
• Strong customer service skills and a positive, welcoming attitude.

Requirements:

• Must be available to work weekends, holidays, and flexible schedules as business needs require.
• Ability to occasionally lift and carry 10–25 pounds, with or without reasonable accommodation.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for employment.
• Required to pass a background check, drug test, and provide proof of eligibility to work in the United States.
• Must uphold Westgate Resorts' standards of professionalism, safety, integrity, and exceptional guest service.

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.