Front Desk Agent

Summit Hospitality Group, Ltd.; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Vacation time

Insurance benefits

Hotel discounts

Quarterly bonuses

Job summary

Summit Hospitality Group, Ltd. is seeking a Front Desk Agent in Raleigh to greet guests, complete check-in/check-out, and uphold brand standards for Marriott, Hyatt, and Hilton. The role emphasizes service excellence and professional interaction with the public.

The position requires strong communication skills, experience with hotel computer systems, and flexibility to work varied shifts including weekends. Training and growth within the Guest Services department are offered.

Qualifications

• Front Desk or Guest Services experience preferred.
• Strong communication, both oral and written.
• Ability to lead by example and remain professional under pressure.

Responsibilities

• Greet guests promptly and courteously at check-in/check-out.
• Handle reservations, reports, and guest requests using hotel systems.
• Maintain lobby area clean, organized and welcoming.
• Communicate effectively with team members to resolve guest issues.

Skills

Front desk experience

Guest services

Communication skills

Leadership

Hotel computer operations

Flexible scheduling

Education

High School Diploma or GED

Tools

Hotel PMS software

Job description

JOB TITLE

FRONT DESK AGENT

DEPARTMENT

GUEST SERVICES

REPORTS TO

GUEST SERVICES MANAGER/OPERATIONS MANAGER

JOB TYPE

POSSIBLE FULL AND PART-TIME POSITIONS AVAILABLE

Summary

At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check-In and Check-Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Responsible for providing our guests with memorable service, all while conducting various daily operations. Adheres to all Corporate and Brand Quality Standards.

Qualifications

• Front Desk or Guest Services experience from Hilton, Hyatt, Marriott preferred.
• Skilled at working under pressure and be able to consistently maintain a pleasant and professional personality when communicating with the public.
• Excellent oral and written communication skills
• Strong leadership skills; demonstrated ability to lead by example.
• Skilled at hotel computer operations for reservations, reports, and guest services.
• Able to work a variety of shifts and weekends.
• High School Diploma or GED equivalent.

Responsibilities

• The expectation of this position requires a 30-40 hour work week if Fulltime, and 1-29 hours if Part-time which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt.
• Provide excellent customer service by being able to greet customers promptly and courteously, answer questions in a friendly, conversational manner.
• Communicate with other Associates and maintain a professional attitude even in the face of challenges such as an irate guest.
• Solve problems quickly and efficiently including following up with guests to ensure a problem has been solved satisfactorily. Anticipate issues before they happen.
• Explain at check-in all necessary information for guests to access Internet and in-room entertainment.
• Ensure lobby is ready for clients and guests by helping to maintain that the area is clean, neat, and free of clutter. Restock brochures, information, and commonly used forms in the front desk area.
• Know and be able to provide information about local attractions and restaurants and give directions when asked.
• Know and apply all Hotel and Corporate safety and security policies and procedures for guests and fellow Associates.
• Attend training sessions as required by your Supervisor.
• Complete Brand required training.
• When available, proactively assist teams during breakfast and social events to provide high quality guest service.
• Ensure all guest accounts are posted promptly and correctly at Check-In/Check-Out.
• Assist Front Desk/Operations Manager with ordering supplies and coding invoices for payment.
• Promote the loyalty of the brand and Summit Hospitality Group.
• Complete brand required training.
• Duties are subject to change and additional responsibilities/tasks may be assigned.

Work Environment

• Must have reliable source of transportation
• Flexible work schedule including nights and weekends
• Ability to arrive on time as scheduled
• Ability to stand, sit, reach, bend, stretch for extended periods of time
• Operate computer and brand equipment for Check-In and Check-Out
• Ability to lift 30 lbs
• Fast pace and often under pressure to perform
• Team environment requiring patience and high level of communication

Benefits

• Vacation/Personal time for Fulltime associates
• Insurance benefits; Medical, Dental, Vision, Life Insurance, FSA, Supplemental Insurance for Fulltime associates
• Hotel Discounts
• Quarterly bonuses

Equal Opportunity Employer

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.