Front Desk Agent

Four Seasons; Puerto Rico; Presencial; USD 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and comprehensive福利

Medical, Dental, Vision and Retirement

Complimentary accommodation at otherFS

Complimentary dry cleaning for staff

Complimentary employee meals

Paid holidays, vacation, and sick days

Special rates on culinary, retail, and

Descripción de la vacante

Four Seasons Puerto Rico seeks a Front Desk Guest Services Agent to warmly welcome guests, explain accommodations and process payments. You will check guests in, ensure room type and rate accuracy, arrange luggage, and provide personalized recommendations to enhance each stay.

You will assist with check-outs, balance the bank, handle cash and card transactions, and respond to guest requests with a smile. Proficiency in English and Spanish and prior experience in a luxury hotel are preferred; the

Formación

• 1 year minimum experience in a similar luxury hotel role.
• Ability to multi-task across several items simultaneously.
• Experience with hotel computer systems; Opera preferred.
• Excellent personal presentation and strong interpersonal skills.
• Fluent English and Spanish communication required.

Responsabilidades

• Check in guests efficiently using guest name; verify room type and rate.
• Arrange luggage delivery to guest rooms and issue keys.
• Escort guests to rooms when needed and assist with chat when staff unavailable.
• Handle check-out, present bills, and collect payments accurately.
• Balance the bank and reconcile transactions at shift end.
• Assist with Pre-Arrival emails and monitor guest chats for Concierge/Guest Relations.

Conocimientos

Multitasking

Interpersonal skills

Bilingual EN/ES

Herramientas

Opera PMS

Descripción del empleo

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico's Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities - from golf, tennis, swimming and beyond.

About the role

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

What you will do

• Checks in guest in an efficient and friendly manner, using guest name whenever possible.
• Assures that guest is assigned type of room requested and the correct rate is charged.
• Arranges for luggage to be delivered to guest room.
• Issues correct keys to the guest.
• Escort guest to the room if Guest Relations Agent is not available and sent a Chat to the guest.
• Checks out guest at end of stay.
• Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
• Settles bill accurately through credit card or cash transaction.
• Maintains a balanced bank assigned by the hotel.
• Makes change, cashes checks, exchanges foreign currency.
• Reconciles all transactions at the close of each shift.
• Assist with Pre-Arrival emails, monitor all Chat messages for Concierge, Guest Relations and FD, write special occasion card/notes, assist with special occasion set up.

What you will bring

• Minimum 1 year of experience in a similar role, in a luxury hotel setting preferred.
• Requires the ability to multi-task on several items at once.
• Working knowledge of computer systems, hotel operating systems and experience with Opera.
• Candidate must have excellent personal presentation and interpersonal skills.
• Excellent communication in both English and Spanish language required.

What we offer

• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

Schedule & Hours

Full Time, Rotating Schedule

Four Seasons is an Equal Opportunity, Affiant Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal