Front Desk Agent

Residence Inn Rocky Mount; Rocky Mount (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Residence Inn Rocky Mount is seeking a front desk/night audit professional to manage guest check-ins/outs, handle reservations, and ensure smooth daily operations. The role requires strong math and computer skills, with comprehensive knowledge of hotel departments and functions.

CPR and first aid training are preferred, and additional language abilities are a plus. This on-site position emphasizes exceptional guest service across all shifts, including night audit responsibilities.

Qualifications

• Must have comprehensive knowledge of all hotel departments and functions.
• Must have good mathematical and computer skills.
• High school education required; relevant training and experience preferred.
• CPR and first aid training preferred.
• Additional language ability preferred.

Responsibilities

• Register and assign rooms to guests.
• Issue room keys and escort instructions to Guest Service Agent or guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges to guest bill if interface is inoperable.
• Make transportation or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Have full working knowledge of each shift including night audit.

Skills

Mathematical skills

Computer skills

Night audit knowledge

Guest service

Education

High school diploma

Relevant training/experience preferred

Tools

Office software

Job description

Description

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

Requirements

• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have good mathematical and computer skills.
• High school education required. Relevant training and experience and additional education preferred.
• CPR and first aid training preferred.
• Additional language ability preferred.