Front Desk Agent

Great Lakes Hospitality Group; Plymouth (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality group is seeking a Front Desk Agent who will ensure a pleasant and efficient check-in and check-out experience for guests. Responsibilities include registering guests, answering inquiries, managing reservations, and processing payments, all while maintaining a welcoming atmosphere. The ideal candidate will have a high school diploma and at least 3 months of relevant experience in hospitality or customer service. Join us and be a crucial part of delivering excellent service.

Qualifications

• Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer inquiries regarding hotel services and registration.
• Compute bills and collect payment from guests.

Skills

Communication

Judgment

Multitasking

Customer Service

Education

HS Diploma or equivalent

Job description

Front Desk Agent:

Job Purpose:To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:

1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
3. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
7. Take the initiative to greet guests in a friendly and warm manner.
8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned.

Job Skills:

1. Speak clearly and listen carefully.
2. Use personal judgment and specialized knowledge to give information to people.
3. Communicate well with many different kinds of people.
4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications:

Education

HS Diploma or equivalent.

Experience

Minimum 3 months hospitality, general office, accounts receivable or customer service experience.