Front Desk Agent

White Lodging; Milwaukee (WI); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company seeks a Front Desk Agent in Milwaukee to deliver exceptional guest experiences. This entry-level full-time role involves managing check-ins, resolving guest concerns, and maintaining lobby standards. Ideal candidates will possess strong communication skills and a passion for customer service, contributing to a welcoming atmosphere.

Benefits

Comprehensive Medical, Dental, and Vision Insurance

Vacation and Paid Time Off (PTO)

Wellness benefits including counseling

Option for DailyPay

Tuition Reimbursement Program

Discounts on hotel rooms, dining, and entertainment

401(k) savings plan

Qualifications

• Strong communication skills.
• Passion for customer service.
• Flexibility and adaptability.
• Outgoing personality with a positive attitude.
• Hospitality experience is a plus.

Responsibilities

• Provide high-quality service to guests, anticipating their expectations.
• Check guests in and out efficiently.
• Follow accounting procedures related to hotel credit.
• Maintain cleanliness in the lobby and entrance.
• Ensure confidentiality of guest information.

Skills

Communication skills

Customer service

Flexibility

Adaptability

Positive attitude

Job description

Join to apply for the Front Desk Agent role at White Lodging.

At White Lodging, we know that the hospitality business, like life, is about how you make people feel. Here, you'll have the opportunity to create unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. We aim to create an environment that allows you to grow both personally and professionally. Join our team and help us bring the virtue of hospitality to life.

Responsibilities

What You'll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Follow all cash handling and accounting procedures, including hotel credit and check cashing procedures.
• Develop knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
• Assist in maintaining lobby and entrance cleanliness.
• Ensure security and confidentiality of all guest and hotel information.
• Respond to and resolve guest concerns or complaints effectively.
• Perform other duties as assigned.

What You'll Bring

• Strong communication skills.
• A passion for customer service.
• Flexibility and adaptability to various situations.
• A desire to work as part of the front desk team.
• An outgoing personality with a positive attitude.
• Previous hospitality experience is a plus but not required.
• Ability to stand and move quickly for long periods; availability to work weekends and holidays.

Other Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Vacation and Paid Time Off (PTO).
• Wellness benefits including counseling and virtual doctor visits.
• Option for DailyPay to choose when to receive your paycheck.
• Tuition Reimbursement Program.
• Discounts on hotel rooms, dining, and entertainment.
• 401(k) savings plan.

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Additional Details

Location Code: 3112

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industry

• Hospitality