Front Desk Agent (Flex Overnight)

Four Seasons Hotels and Resorts; Orlando (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading luxury hotel as a Front Desk Agent (Flex Overnight) in Orlando. You will be responsible for providing exceptional guest experiences from check-in to check-out, maintaining a positive atmosphere and responding to diverse guest needs. A flexible schedule is required, with multiple overnight shifts per week. This role offers competitive wages and benefits in a vibrant and supportive environment.

Benefits

Comprehensive learning and development programs

Exclusive discount and travel programs

Competitive wages and benefits

Qualifications

• Prior experience working in Front Desk or Front Office.
• Sincere willingness to provide service to guests.
• Ability to function well under pressure.

Responsibilities

• Welcome and register resort guests.
• Check guests out of the resort and prepare bills.
• Respond to a variety of guest requests.

Skills

Communication

Organizational Skills

Customer Service

Job description

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About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Join our AAA Five Diamond property in Central Florida!

The Opportunity

Front Desk Agent (Flex Overnight)

Who We Look For

We are looking for an individual who can provide support to our dynamic front office team. You will deliver an enjoyable and positive experience for guests from arrival through their departure. In this role, you will also oversee parts of their stay and ensure that each experience is unique and unforgettable.

Responsibilities

• Welcome and register resort guests
• Explain accommodations and establishing credit or method of payment
• Check guests out of resort, prepare and explain bill
• Respond to a wide variety of guest requests by accurately assessing guest needs, adding personal recommendations and touches to achieve customer satisfaction
  
  

Minimum Qualifications

• Prior experience working in Front Desk or Front Office
• Possess strong communication skill
• Adaptive to constant change within the resort
• A sincere willingness to provide service to residents, guests, and peers.
• Good organizational skills, with the ability to work independently.
• Ability to function well under pressure, set priorities and adjust to changing conditions.
• High work ethic, with a sense of responsibility for the role filled within our team.
  
  

A successful candidate will have a flexible schedule, ability to work weekends and holidays. This role is a flex position, requiring 2 overnight shifts per week and may require even further overnight coverage as needed by the operation. Must be fluent in English and possess legal work authorization in the United States.

Comprehensive Benefits

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
• And so much more!
  
  

Four Seasons Hotels & Resorts, Employer of Choice

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Travel Arrangements and Hospitality

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