Front Desk Agent

Hyatt Hotels Corporation; Pittsburgh (Allegheny County); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel chain seeks a Front Desk Agent to ensure guests have an exceptional stay. Responsibilities include greeting guests, managing check-ins, and resolving complaints. Ideal candidates should possess strong communication skills and a professional attitude. The role requires flexibility with shifts, including evenings and overnights.

Qualifications

• Previous hospitality experience preferred but not mandatory.
• Effective communication skills with internal and external customers.

Responsibilities

• Greet customers promptly and provide accurate information.
• Complete guest registration and manage guest accounts.
• Handle guest complaints and maintain service areas.

Skills

Communication

Customer Service

Job description

Summary

The Front Desk Agent greets and registers guests, provides prompt and courteous service, and manages guest accounts upon checkout. The role aims to ensure guests have an exceptional stay, aligning with the hotel’s high standards of quality.

This description summarizes primary responsibilities and qualifications. It does not include all duties or qualifications that may be required now or in the future. The hotel operates 24/7, requiring shift variations. Currently, the position involves three evening shifts and two overnight shifts.

Responsibilities

1. Greet customers promptly with a friendly and sincere welcome, using positive communication, listening to requests, and providing accurate information about outlets and local attractions.
2. Complete guest registration by inputting and retrieving information from the computer system, confirming details such as guest numbers and room rates, and selecting rooms based on guest needs. Code electronic keys, certificates, and coupons as needed. Requires standing and moving throughout front office areas.
3. Answer phones promptly with clear communication, input messages into the computer, and deliver messages to guests. Retrieve mail, packages, and facsimiles as requested.
4. Handle guest complaints by researching and resolving issues such as location changes or billing problems. Assist with problems like pricing disputes or temperature issues. Remain calm during emergencies and busy periods. Keep corridors and service areas tidy.

The ideal candidate:

• Previous hospitality experience preferred but not mandatory.
• Effective communication skills with internal and external customers, demonstrating patience, tact, and diplomacy to resolve conflicts.
• Ability to read, listen, and communicate effectively.
• Hearing and visual acuity to observe emergency signs.
• Professional attitude and positive interactions with guests and team members.

EOE/M/F/D/V

This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations at this hotel.