Front Desk Agent

HEI Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Associate to ensure positive guest experiences at their Pittsburgh location. Responsibilities include greeting guests, managing check-ins and check-outs, and addressing guest inquiries and complaints. Ideal candidates will possess strong customer service skills and a high school diploma, with hotel experience preferred. Join a team that values diversity and offers comprehensive benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

Paid Time Off

401(k) with Matching

Discounts

Qualifications

• Hotel experience is a plus.
• Proficient in using calculators for complex calculations.

Responsibilities

• Greet guests warmly and provide accurate information.
• Handle guest complaints and resolve conflicts effectively.
• Complete registration and manage guest accounts.

Skills

Customer Service

Interpersonal Skills

Communication

Data Entry

Education

High School Diploma

College Degree

Job description

About Us

The award-winning Pittsburgh Marriott City Center blends style and substance, located across from Steelers Stadium and PPG Paints Arena, minutes from downtown. We welcome you to the Pittsburgh Marriott City Center.

We value diverse experiences and encourage candidates who may not meet every requirement to apply, as they could be a perfect fit for this or other roles within HEI. We also welcome all qualified military candidates to apply.

Overview

Assist guests with arrival and departure, ensuring positive experiences.

Essential Duties and Responsibilities

1. Greet guests warmly, listen and understand requests, respond appropriately, and provide accurate information about outlets and local attractions.
2. Complete registration by entering and retrieving information from the computer system, confirming guest details, promoting HEI branding, selecting rooms based on guest needs, coding electronic keys, and providing welcome folders.
3. Verify credit cards for authorization, handle cash and other payments, convert foreign currency, and post charges to guest accounts.
4. Answer phones promptly, relay messages, and assist with mail, packages, and facsimiles.
5. Close guest accounts at checkout, ensuring guest satisfaction, and address any dissatisfaction through negotiation and possible revenue allowances.
6. Handle guest complaints professionally, researching issues and resolving conflicts effectively.
7. Remain calm during emergencies or heavy activity, using judgment and discretion.
8. Maintain regular attendance and perform other related duties as needed.

Qualifications and Skills

• High School Diploma or equivalent required; college degree preferred.
• Hotel experience is a plus.
• Proficient in using calculators for complex calculations.
• Excellent customer service skills, patience, tact, and diplomacy.
• Ability to stand and move throughout the front office area.
• Accurate data entry skills with computer systems.
• Ability to recognize emergency signs.
• Strong interpersonal and communication skills, adaptable to different audiences.

Compensation

Not eligible for tips/service charges or discretionary bonuses.

Benefits

HEI Hotels and Resorts offers comprehensive benefits including medical, dental, vision, pet insurance, paid time off, 401(k) with matching, and discounts. Details vary by location and employment status.

HEI is an equal opportunity employer, evaluating applicants without regard to legally protected characteristics.