Front Desk Agent

Hyatt Regency; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel as a Front Desk Agent, where you'll be the first point of contact for guests, ensuring they receive exceptional service. This role involves managing guest accounts, greeting visitors, and addressing their needs, all while maintaining the hotel's high standards. Flexibility is key, as shifts may include evenings and overnight hours.

Qualifications

• Hospitality experience preferred but not required.
• Professional attitude and positive demeanor in guest interactions.

Responsibilities

• Greeting guests warmly and providing information about hotel services.
• Completing registration and managing guest information accurately.
• Resolving guest complaints and issues with patience.

Skills

Communication

Conflict Resolution

Observational Skills

Job description

Join to apply for the Front Desk Agent role at Hyatt Regency.

This position involves greeting and registering guests, providing courteous service, and managing guest accounts to ensure an exceptional stay, aligning with the hotel's high standards of quality.

Note: This summary highlights primary responsibilities and qualifications. The hotel operates 24/7, requiring flexible shifts, including three evening shifts and two overnight shifts.

Responsibilities include:

1. Greeting guests warmly, providing information about hotel services and local attractions.
2. Completing registration and managing guest information accurately in the system.
3. Answering phone calls promptly and courteously, handling messages and guest requests.
4. Resolving guest complaints and issues with patience and discretion, especially during emergencies.

Ideal candidates:

• Hospitality experience preferred but not required.
• Strong communication skills and ability to handle conflicts diplomatically.
• Good observational skills to detect emergency signs.
• Professional attitude and positive demeanor in guest interactions.

EOE/M/F/D/V

This position may be with a third-party management company responsible for employment benefits.

Additional details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality