Front Desk Agent

HEI Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality organization as a Front Desk Agent at the Pittsburgh Marriott City Center. This entry-level role focuses on providing exceptional guest experiences, managing check-ins and check-outs, and ensuring guest satisfaction through effective communication and problem-solving skills. The ideal candidate will have strong attention to detail and the ability to thrive in a fast-paced environment. HEI Hotels & Resorts offers comprehensive benefits and encourages diverse candidates to apply.

Benefits

Health Insurance

Paid Time Off

Pet Insurance

401(k) with Matching

Hotel Discounts

Qualifications

• High School Diploma or equivalent required; college degree preferred.
• Hotel experience is a plus.

Responsibilities

• Greet guests warmly and provide accurate information.
• Complete registration and assign rooms.
• Handle payments and manage guest accounts.

Skills

Communication

Interpersonal Skills

Attention to Detail

Math Skills

Education

High School Diploma

College Degree

Job description

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About Us
The award-winning Pittsburgh Marriott City Center effortlessly blends style and substance. You'll find our hotel by Steelers Stadium across the street from PPG Paints Arena, just minutes from downtown. Let us welcome you to the Pittsburgh Marriott City Center.

We value diversity and inclusion. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to still apply. You may be the perfect fit for this or other roles within our organization! We also welcome qualified military candidates to apply.

Overview

Assist guests with arrival and departure, providing positive guest experiences.

Essential Duties and Responsibilities

• Greet guests warmly and provide accurate information about services and local attractions.
• Complete registration using our computer system, confirm guest details, and assign rooms based on needs.
• Code electronic keys, prepare welcome folders, and verify credit cards for authorization.
• Handle payments, post charges, and manage guest accounts at checkout.
• Answer calls professionally, manage messages, and retrieve mail and packages.
• Resolve guest complaints, ensuring satisfaction and negotiating solutions when needed.
• Remain calm during emergencies and busy periods, using good judgment.
• Attend regularly and perform other duties as assigned.

Qualifications and Skills

• High School Diploma or equivalent required; college degree preferred.
• Hotel experience is a plus.
• Strong math skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to stand, move, and use a computer throughout shifts.
• Ability to recognize emergency situations and respond appropriately.
• Effective at building relationships with colleagues and guests.

Compensation and Benefits

Not eligible for tips or discretionary bonuses. HEI offers comprehensive benefits including health insurance, paid time off, pet insurance, 401(k) with matching, and hotel discounts. Details vary by location and employment status.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

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