Front Desk Agent

Ivy Hospitality; La Fayette (KY); Presencial; USD 28.000 - 36.000; Tempo integral

Resumo da vaga

Ivy Hospitality is seeking a Front Desk Agent to provide exceptional guest service, handle check-ins/outs, and respond to inquiries with a friendly, efficient approach.

Responsibilities include greeting guests, processing payments, promoting loyalty benefits, and coordinating with team members to ensure a smooth experience for all guests in a on-site hotel setting.

Qualificações

• Strong verbal and written communication skills.
• Basic computer skills.
• Knowledge of the hotel, its services, and the surrounding area.
• Ability to stand for extended periods, up to 8 hours.
• Ability to lift up to 15 lbs on occasion.
• Willingness to work flexible schedules, including nights, weekends, and holidays.

Responsabilidades

• Greet and welcome guests upon arrival and register them in the hotel system.
• Promote and enroll guests in the hotel loyalty program.
• Process payments during check-in/check-out and report daily receipts.
• Assist guests with service requests, keys, safety deposit boxes, and charges.
• Respond to guest complaints with solutions and escalation when needed.
• Answer calls and manage reservations efficiently and accurately.
• Assist with hotel shuttle/transportation and guest luggage.
• Provide local area information and hotel amenities guidance.
• Follow SOPs and maintain confidentiality and security of guest information.
• Maintain neat, clean appearance and team-oriented attitude.

Conhecimentos

Verbal and written communication

Basic computer skills

Knowledge of hotel/services/area

Formação

High School diploma or equivalent

Descrição da vaga

The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner.

Essential functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel’s system, verifying reservation details, address, and payment information.
• Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members.
• Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts.
• Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
• Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary.
• Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy.
• Assist with hotel shuttle or transportation services, ensuring timely and courteous service.
• Assist guests with luggage upon arrival and departure.
• Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests.
• Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.
• Be aware of and prepare for incoming VIP guests.
• Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
• Exhibit a positive and cooperative attitude as part of the team.
• Communicate effectively with coworkers and contribute to a supportive work environment.
• Handle and account for keys properly.
• Understand and adhere to emergency procedures and security policies.
• Ensure the confidentiality and protection of guest room numbers.
• Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.
• Must maintain a neat, clean, and well-groomed appearance in accordance with company standards

Qualifications:

Education: High School diploma or equivalent.

Experience: Prior experience in a customer service role preferred.

• Strong verbal and written communication skills.
• Basic computer skills.
• Knowledge of the hotel, its services, and the surrounding area.
• Ability to stand for extended periods, up to 8 hours.
• Ability to lift up to 15 lbs on occasion.
• Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.