Front Desk Agent

Uniting Holding; Pineville (LA); On-site; USD 24,000 - 32,000; Full time

Job summary

Uniting Holding in Pineville, LA seeks a Front Desk Agent to warmly welcome guests, check them in and out, and manage reservations with accuracy and courtesy.

You will answer phones and emails, handle guest requests and complaints, coordinate with housekeeping and maintenance, and maintain up-to-date records to ensure smooth operations and high guest satisfaction.

Qualifications

• Experience in customer service or front desk is preferred but not required.
• Ability to build rapport with guests.
• Strong organizational and communication skills.

Responsibilities

• Register and assign rooms to guests.
• Confirm phone and online reservations.
• Respond to guest needs, requests, and complaints.
• Collect payment from departing guests.
• Keep records of occupied rooms and guests.
• Communicate pertinent guest information to designated departments.

Skills

Customer service

Guest rapport

Organization

Verbal/written communication

Job description

Responsibilities:

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Qualifications:

• Previous experience in customer service, front desk service, or other related fields preferred but not required
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills

We are seeking a Front Desk Agent to become part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Send resumes to: [e-mail]