Fairfield Inn & Suites Quincy - Front Desk Agent

Aimbridge Hospitality; Quincy (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent in Quincy, Illinois. This role is pivotal in managing guest interactions and ensuring a seamless experience. Candidates should possess strong customer service skills, problem-solving abilities, and familiarity with hotel management software. A competitive benefits package is offered for full-time employees.

Benefits

Daily Pay option

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.
• Strong verbal and written communication skills.

Responsibilities

• Provide outstanding service to guests with a friendly demeanor.
• Manage reservations, check-ins, and check-outs efficiently.
• Address guest inquiries and resolve concerns promptly.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running smoothly.

Key Skills/Responsibilities

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:

• Now offering Daily Pay! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

Property Information

Visit our Quincy hotel for the events of Early Tin Dusters Fall Color Run, Looking For Lincoln, or just relax by the Mississippi River. Guests will enjoy a clean, comfortable stay at our Quincy, Illinois hotel. This Marriott hotel is conveniently located near Quincy University, John Wood Community College, Gardner Denver, Knapheide, Blessing Hospital, Niemann Foods, and Quincy Medical Group. John Wood Mansion, the Historic Nauvoo Attractions, and Villa Katherine should be on every sightseeing tour. Hannibal, Missouri, and the Mark Twain sites are just a short drive away. Whether in Quincy for business or leisure, we invite everyone to let the Fairfield Inn be their home away from home. At the Fairfield Inn & Suites Quincy, our guests are our #1 priority.