Front Desk Agent

Great Wolf Lodge; Perryville (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to enhance guest experiences at their resort. This role involves greeting guests, managing check-ins and check-outs, and providing concierge services. With a focus on creating a welcoming atmosphere, the Front Desk Agent will play a crucial role in ensuring guests enjoy their stay. This position offers flexible scheduling and opportunities for career growth through training programs. Join a diverse and inclusive team dedicated to exceptional service and guest satisfaction.

Benefits

Medical, Dental, and Vision Insurance

Health Savings Account

Telehealth Resources

Life Insurance

401K with Employer Match

Paid Vacation

Parental Leave

Discounted Vacations

Referral Incentives

Qualifications

• Flexibility to work various schedules based on business needs.
• Successful background check and drug screening.

Responsibilities

• Greet guests, answer questions, and respond to requests.
• Register guests and assign rooms while maintaining records.
• Perform concierge duties and assist with entertainment inquiries.

Skills

Customer Service Experience

Communication Skills

Multitasking

Teamwork

Education

High School Diploma

Job description

Join to apply for the Front Desk Agent role at Great Wolf Lodge.

Pay: $18 per hour

At Great Wolf, our Front Desk Agent ensures an efficient, informative, and professional check-in/out process so our guests can enjoy all the amenities the lodge offers. As the first point of contact, the Front Desk Agent helps create a positive first impression of our resort.

Hiring immediately with full-time, part-time, and flexible schedules.

Join our Pack:

• Grow your career with cross-training, scholarship funds, and talent development programs at all levels.
• Enjoy exclusive perks for you, your family, and friends, including discounted vacations and referral incentives.
• Access Great Wolf University for on-the-job, functional, and leadership training.
• Prioritize your well-being with flexible scheduling, wellness programs, and support services.
• Celebrate your uniqueness in a diverse and inclusive team environment.

Benefits:

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation and parental leave

Essential Duties & Responsibilities:

• Greet guests, answer questions, and respond to requests.
• Register guests, verify room requirements, assign rooms, and issue keys.
• Verify credit cards or obtain cash for establishing credit.
• Guide guests to their rooms using resort maps.
• Transmit messages, mail, packages, and convey information to guests.
• Perform concierge duties, assisting with entertainment, shopping, business, and travel inquiries.
• Maintain records of guest accounts and services.
• Process payments and charges accurately.
• Make reservations and confirm requirements.
• Secure guest valuables and handle lost and found items.
• Verify guest identity during registration.
• Maintain a safe environment by following safety procedures.

Basic Qualifications & Skills:

• High School Diploma or equivalent.
• Flexibility to work various schedules based on business needs.
• Experience in customer service.
• Successful background check and drug screening.

Desired Qualifications & Skills:

• Ability to multitask and prioritize tasks.
• Strong teamwork skills.
• Enthusiastic and energetic attitude.
• Excellent communication skills.

Physical Requirements:

• Lift up to 30 lbs.
• Sit or stand for extended periods.

Application Instructions:

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