Front Desk Agent | Glassboro Courtyard

Shaner Hotels; Glassboro (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to join their team at the Glassboro Courtyard. This role offers an exciting opportunity to engage with guests and ensure their satisfaction while managing check-ins, check-outs, and resolving any issues that arise. The ideal candidate will be a high school graduate with customer service experience, preferably in a hotel setting. Join a company that values flexibility and teamwork, and be part of a dynamic environment that supports your growth and development in the hospitality industry.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.

Responsibilities

• Process all check-ins and check-outs according to established hotel requirements.
• Handle guest complaints ensuring guest satisfaction.
• Generate, print, and distribute daily reports.

Skills

Customer Service

Communication Skills

Bilingual (English/Spanish)

Education

High School Graduate

Tools

Computer Skills

Job description

Join to apply for the Front Desk Agent | Glassboro Courtyard role at Shaner Hotels.

Responsibilities include:

1. Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
2. Process all check-ins and check-outs according to established hotel requirements.
3. Adhere to payment, cash handling, and credit policies/procedures.
4. Generate, print, and distribute daily reports to designated departments/personnel.
5. Resolve discrepancies on the room status report with Housekeeping.
6. Handle guest complaints ensuring guest satisfaction.
7. Other duties as assigned.

Qualifications include:

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us: Shaner Hotels is a leading hospitality owner-operator with over 65 properties across 14 states and four countries. We partner with top brands and offer services including hotel development, design, construction, e-commerce, and revenue management.

Location: Courtyard by Marriott-Rowan University, Glassboro, NJ, located on the Rowan University campus.