Front Desk Agent

The Lodge of Four Season Lake Ozark; Lake Ozark (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

The Lodge of Four Seasons Lake Ozark in Missouri is seeking a Front Desk Agent to deliver exceptional guest service. You will greet guests, check them in/out, answer calls, and provide information about local attractions and hotel amenities.

Responsibilities include handling guest requests, maintaining a neat front desk, and supporting management with additional duties as needed. Flexibility to work nights, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient in Microsoft Office and other computer programs.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Greet guests and visitors in a friendly and professional manner.
• Check guests in and out of the hotel.
• Answer phone calls and make reservations.
• Provide information about the hotel and surrounding area.
• Handle any guest requests or concerns.
• Maintain a clean and organized front desk area.
• Assist with other duties as assigned by management.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Front Desk Agent is responsible for providing exceptional customer service to guests and visitors of the hotel. They will be the first point of contact for guests and will be responsible for greeting them, checking them in, and providing information about the hotel and surrounding area. The Front Desk Agent will also be responsible for answering phone calls, making reservations, and handling any guest requests or concerns.

Responsibilities:

• Greet guests and visitors in a friendly and professional manner
• Check guests in and out of the hotel
• Answer phone calls and make reservations
• Provide information about the hotel and surrounding area
• Handle any guest requests or concerns
• Maintain a clean and organized front desk area
• Assist with other duties as assigned by management

Qualifications:

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficient in Microsoft Office and other computer programs
• Ability to work flexible hours, including nights, weekends, and holidays

Physical Requirements:

• Ability to stand for extended periods of time
• Ability to lift up to 25 pounds
• Ability to bend, stoop, and reach

The salary for this position will be commensurate with experience.