Front Desk Agent

Quality Inn & Suites — Pawley's Island, SC; Pawleys Island (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking hotel team as a Front Desk Attendant, where your enthusiasm and guest-focused approach will create lasting impressions. In this pivotal role, you'll manage the guest experience from check-in to check-out, ensuring a seamless stay. Your multitasking skills will shine as you handle inquiries, coordinate with staff, and balance cash at the end of shifts. This is an exciting opportunity to work in a dynamic environment that values relationships and aims to make a positive impact on every guest. If you're ready to make a difference and thrive in a customer-centric role, we want to hear from you!

Qualifications

• Proven customer service experience with a strong guest-focused mentality.
• Availability to work flexible schedules, including weekends and holidays.

Responsibilities

• Greet guests and manage the registration process effectively.
• Coordinate with housekeeping and maintenance to resolve guest concerns.

Skills

Customer Service

Multitasking

Communication Skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Internet Software

Job description

Quality Inn & Suites — Pawley's Island, SC • Pawleys Island, SC, US

Posted 3 days ago

Description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

1. Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions.
2. Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process.
3. Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
4. Operate hotel switchboard, take calls and provide information and transfer calls.
5. Balance cash at the end of each shift and generate reports for the next shift.

Qualifications

1. Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
2. Proven customer service experience with a strong guest-focused mentality.
3. Availability to work flexible schedules, including weekends and holidays.
4. Physical ability to stand, walk, and lift up to 25 pounds as needed.
5. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

$13 - $15 hourly

About Quality Inn & Suites — Pawley's Island, SC

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.