Front Desk Agent

Westgate Resorts; Myrtle Beach (SC); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Agent to join their vibrant team. This role is perfect for individuals who thrive in a customer-centric environment and possess a passion for delivering exceptional service. As the first point of contact for guests, you will create lasting impressions through warm welcomes and efficient check-in processes. Your attention to detail and problem-solving skills will enhance the overall guest experience, making each stay memorable. Join a company that values integrity, passion, and a strong work ethic, and enjoy the satisfaction of contributing to a fun, family-oriented culture while advancing your career in the hospitality industry.

Benefits

Daily Pay Benefit

Wellness Programs

Exclusive Discounts for Team Members

Advancement & Development Opportunities

Community Involvement Programs

Qualifications

• High school diploma or GED required, with related experience preferred.
• Strong communication skills and problem-solving abilities are essential.

Responsibilities

• Greet guests warmly and ensure a positive check-in experience.
• Handle financial transactions and provide solutions to guest concerns.

Skills

Customer Service

Problem Solving

Communication Skills

Education

High School Diploma or GED

Related Experience

Tools

Property Management System

Job description

Company Description

Pay Rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

A beautiful oceanfront resort that lies across the street from Family Kingdom Amusement Park, Westgate Myrtle Beach offers you an incredible opportunity to enjoy the sunshine, cool breezes and spectacular oceanfront views along the beautiful Grand Strand. Enjoy the satisfaction of assisting guests from all over the world who arrive to enjoy our spacious villas and numerous onsite amenities.

Job Description

As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service:

1. Warm Welcome: You are the first face our guests see, and you greet them with a genuine and warm welcome, setting the tone for their stay.
2. Guest Registration and Services: Efficiently handle the check-in and check-out procedures, assign rooms, and enter their information into the property management system, ensuring a smooth check-in experience. Collect security deposits upon guest check-in and explain room charges, accept payments through various methods, including cash, check, or credit cards, and issuing room keys and facilitating the check-out process are vital aspects of your role.
3. Financial Expertise: Your role extends to financial transactions, where you accurately compute bills, collect payments, and provide any necessary change to guests, all while maintaining a friendly and professional demeanor.
4. Problem-Solving: A key aspect of your role is the ability to listen to guests' concerns and challenges actively and to find effective solutions that meet their needs, enhancing the overall guest experience.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

• High school diploma or general education degree (GED) or six months to a year related experience and/or training; or equivalent combination of education and experience.
• Must be able to lift up to 15lbs.
• Must be able to stand for long periods of time.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.
• Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner.

Additional Information

Why Westgate?

• Get access to your pay as you need it with our Daily Pay benefit.
• Wellness Programs.
• Fun, family culture.
• Exclusive discounts for Team Members (i.e., hotels, resorts, restaurants, entertainment, etc.).
• Advancement & development opportunities.
• Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.

Seniority level

Associate

Employment type

Part-time

Job function

Customer Service

Industries

Hospitality