Front Desk Agent

VOCO The Shelby – Myrtle Beach; Myrtle Beach (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Guest Service Agent to create unforgettable experiences for guests. In this dynamic role, you will greet and register guests, manage reservations, and ensure exceptional service throughout their stay. Your attention to detail and commitment to guest satisfaction will play a vital role in transforming ordinary visits into extraordinary memories. Join a collaborative team that values innovation and personalized service, and enjoy a supportive work environment that encourages flexibility and growth. If you are passionate about hospitality and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Vacation

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Pet Insurance

401K

Costco Membership

Bereavement Leave

Education Assistance

Qualifications

• 1+ years of front desk/hotel experience required.
• Proficiency in Microsoft Office and Opera Reservation System preferred.

Responsibilities

• Greet and register guests, ensuring a warm welcome.
• Handle reservations and assist with guest inquiries and complaints.
• Maintain organized work area and guest history files.

Skills

Customer Service

Communication Skills

Multi-tasking

Attention to Detail

Teamwork

Education

High School Diploma

Tools

Opera Reservation System

Microsoft Office/365 Suite

Job description

Job Details

Job Location: VOCO The Shelby Myrtle Beach - Myrtle Beach, SC

Salary Range: $15.00 Hourly

Description

Front Desk Guest Service Agent

At The Shelby, we don't just check people in and out—we craft unforgettable experiences. As a Front Desk Guest Service Agent, you'll play a key role in creating memorable moments for our guests by ensuring that all guests are given a very warm welcome and treated like family during their stay. Your commitment to providing an elevated guest experience and attention to detail will keep everything running smoothly, in line with hotel and brand standards. More than just a “front desk agent” you'll contribute to a seamless and comfortable guest experience, turning ordinary stays into extraordinary memories through exceptional service and genuine connections.

ABOUT THE ROLE

Responsible for greeting and registering guests, providing excellent guest service, and settling the guest’s account upon completion of their stay. The Front Desk Agent normally works a regular front desk shift but may be asked and assigned another shift due to work needs.

RESPONSIBILITIES

• Registering guests, making and modifying reservations, and assisting with hotel operator and/or concierge duties.
• Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
• Pre-register, block reservations and take same day reservations, when necessary, cancel room reservation according to cancellation guidelines.
• Process guest check-ins by confirming reservations and reviewing all noted information. Guest(s) without reservations can be sold an agreed upon room type. Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
• Communicate services and amenities of the hotel to guests.
• Maintain guest history files.
• Set-up accurate accounts for each guest in accordance to their requirements, i.e. separate room/tax/incidentals, comp.
• Maintain, monitor and balance room availability for any given day.
• File registration cards and vouchers by room number.
• Handle VIP and upgraded accommodations.
• Assist and process overbooked or “walked” guests.
• Assist and provide room change accommodations.
• Document all guest requests, complaints, or problems.
• Resolve guest complaints to ensure guest satisfaction.
• Maintain organized and clean work area with necessary supplies.
• Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Meet with FOM/Supervisor daily to review assignments and priorities.
• Communicate with prior shift's Front Desk Agent to review all follow-up items.
• Answer department telephone within 3 rings, correct greeting, and proper etiquette.
• Take and relay messages accurately, completely, and promptly.

Qualifications

EXPERIENCE:

• 1+ years Previous Front Desk/Hotel experience.
• Working knowledge of Opera Reservation System Strongly Encouraged.
• Must have proficiency in Microsoft Office/365 Suite including Word, Outlook, PowerPoint, Excel, as well as other company software and technology as needed.
• Must be able to work successfully in a team environment with fellow associates and guests on a daily basis.
• Must be able to effectively communicate to guests, management, and coworkers.
• Must be able to follow directions with attention to detail, speed and accuracy.
• Must be a team player with the ability to work under minimal supervision.
• Must be able to multi-task in a fast-paced work environment.
• Flexible and long hours sometimes required.
• Ability to stand for prolonged periods of time, duration of shift.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Hours Required: While understanding that the hotel business functions 24/7 - shifts will typically be 7AM-3PM and 3PM-11PM. Weekend and holiday work will be required. Shifts may vary and you will be expected to cover shifts as needed, so flexibility will also be a necessity.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 32 hours/week or more that includes:

• Competitive Base Salary
• Vacation
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.