Front Desk Agent

Stein Collection; Park City (UT); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance options

Competitive wages and bonus plans

Paid training

Free daily meals

On-site heated garage

Ski/snowboard benefits

Flexible schedules

Event tickets raffles

Team appreciation events

Discounts on hotel services

Job summary

A high-end hotel chain in Park City, Utah, is seeking a front office assistant responsible for managing guest check-in and check-out processes, addressing complaints, and facilitating guest requests. Candidates should possess excellent customer service skills and be knowledgeable about hotel amenities. The position offers great benefits including health insurance options and competitive wages. A supportive work environment with various employee perks like discounts and flexible scheduling is also provided.

Qualifications

• Must be able to stand and walk for extended periods of time.

Responsibilities

• Assist guests with check-in and check-out processes.
• Effectively deal with guest complaints.
• Knowledge of hotel amenities and facilities.

Job description

About Stein Eriksen Lodge

Stein Eriksen Lodge is an authentic European lodge nestled mid‑mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year‑round destination.

Summary

Responsible for assisting guests with check in and check out process in the hotel as well as many other guest‑facing tasks. This position assists the front office in any daily duties that need to be completed.

Essential Functions

• Welcome guests sincerely to the Stein Eriksen Lodge
• Effectively and seriously deal with guest complaints
• Have full knowledge of the computer system to effectively check‑in and check‑out guests on a timely basis. Ensure all guests are informed of the hotel amenities at check‑in and that all credit‑card paying guests are set‑up with express check‑out
• Have thorough knowledge of Stein Eriksen Lodge facilities, amenities, departments, and managers
• Perform a variety of clerical and office duties, which may be assumed by one FDA or divided among several FDAs according to the workload. This includes counting and verifying cash drawer and deposit, posting and balancing charges, verifying credit, completing bucket check, setting up arrivals, properly processing VIPs, and blocking special requests. All reports, forms, and checklists must be completed in a accurate and timely manner
• Serve as information agent for hotel guests and handles their needs or directs information to satisfy their needs. Responds to all guest requests. Be fully aware of daily functions in the hotel

Physical Requirements

Must be able to stand and walk for extended periods of time.

Stein Collection Offers

• Great benefits including choice of health insurance plans, dental, vision, short‑ and long‑term disability and life insurance, matching 401K, and more
• Competitive wages and bonus plans to recognize your dedication and service with us
• Paid training time and programs
• Chef‑prepared meals daily in our cafeteria, at no cost to you
• On‑site heated garage for employee parking – a great perk in winter!
• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
• Flexible schedules and time off policies to accommodate family, school, and other activities
• Weekly raffles for tickets to events such as the Utah Jazz, Utah Mammoth, Real SL, and Salt Lake Bees
• Monthly team member appreciation events and recognition programs
• Hotel room, spa, dining, shopping, ski/snowboard rental discounts available

We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.