Assistant Bell Captain

Stein Collection; Park City (UT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Competitive wages

Flexible schedules

Ski/snowboard benefits

Employee discounts

Job summary

A luxury hospitality group in Park City, Utah, is seeking a dedicated Bell Service team member to provide exceptional service to guests at their stunning lodge. Responsibilities include coordinating guest arrivals, overseeing bell desk operations, and ensuring a warm welcoming experience. Candidates should possess a high school diploma, previous relevant experience, and strong communication skills. The role offers competitive wages, health benefits, and unique ski/snowboard perks. Flexibility in hours is necessary to meet the needs of guests.

Qualifications

• Previous bell service experience is preferred.
• Enthusiastic willingness to work as a team is required.
• Must have a valid driver’s license and clean driving record.

Responsibilities

• Provide prompt, courteous service to guests.
• Oversee bell desk and transportation coordination.
• Welcome guests sincerely and respond to their needs.

Skills

Effective communication

Teamwork

Flexibility

Ability to lift 50 lbs

Education

High school diploma

Job description

Overview

Stein Eriksen Lodge offers an authentic European lodge experience nestled mid-mountain at Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is a premiere year-round destination.

Why work for the best? The Stein Collection creates legendary experiences for our team members, guests, and owners at all four properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success. Based in Park City, we are a long-established icon with a positive and respectful culture and hundreds of hard-working team members year-round.

Responsibilities

• To provide prompt, courteous service to guests and familiarize incoming guests with the Lodge. Establish high standards of conduct to maintain a professional image with our guests. Responsible for the overall satisfaction of our guests.
• Oversees and coordinates bell desk and transportation; at times assists the ski locker room to ensure prompt, courteous service to the guests.
• Welcome guests sincerely and make their stay as enjoyable as possible. Respond to guests’ needs and requests in a courteous and effective manner.
• Be fully aware of daily hotel functions; be knowledgeable of surrounding area attractions and points of interest.
• Assist guests at check-in and checkout. Tag, store, and distribute baggage; record all bell service activities in the log book.
• Under the direction of the Bell Captain: perform administrative functions such as ordering newspapers, labor hour reconciliation, calculating gratuities, and group services.
• Maintain and organize all bell service files; train, motivate, reward, and discipline staff as needed.
• Maintain adequate stock of supplies and allocate baggage tip money in a fair and timely manner.
• Show rooms and property to visitors; deliver items such as messages, packages, and flowers to rooms as needed.
• Maintain fireplaces in the main entrance and main lobby; provide ski and weather information.
• Maintain a clean, neat, and professional work area (including bell stand and entire front entrance in the garage).
• Respond to all emergency situations and know safety and emergency procedures and how to act upon them.
• Be able to quote basic history of the Stein Eriksen Lodge, Deer Valley, and Park City; demonstrate an outgoing and pleasant attitude with guests and employees.
• Take all necessary measures to help guests and fellow employees; responsible for shipping and receiving of guests’ skis and packages.

Education, Experience, And Skills Preferred

• High school diploma
• Previous bell service experience
• Ability to communicate effectively
• Enthusiastic willingness to work as a team
• Ability to work flexible hours (days, evenings, weekends, and holidays)
• Must be able to stand and walk for extended periods and lift at least 50 lbs
• Must have a valid driver’s license and clean driving record

The Stein Collection Offers

• Great benefits including health insurance plans, dental, vision, short- and long-term disability and life insurance, matching 401(k), and more
• Competitive wages and bonus plans, paid training time, chef prepared meals daily in our cafeteria at no cost to you
• On-site heated garage for employee parking
• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
• Flexible schedules and time off policies
• Weekly raffles for event tickets
• Monthly team member appreciation events and recognition programs
• Hotel room, spa, dining, shopping, and ski/snowboard rental discounts

We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.