Front Desk Agent

Stein Eriksen Lodge; Park City (UT); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Choice of health insurance plans

Competitive wages and bonus plans

Paid training time

Chef-prepared meals daily

On-site heated garage for employee parking

Ski/snowboard benefits

Flexible schedules

Weekly raffles for events

Monthly appreciation events

Discounts on hotel services

Job summary

A luxury hotel in Park City, Utah is seeking a Front Desk Agent responsible for assisting guests with the check-in and check-out process, handling complaints, and ensuring excellent customer service. Candidates must have strong knowledge of hotel amenities and be able to perform clerical duties effectively. The position offers great benefits including health insurance, competitive wages, and on-site perks related to ski and snowboard activities.

Qualifications

• Must be able to stand and walk for extended periods of time.

Responsibilities

• Welcome guests sincerely.
• Effectively deal with guest complaints.
• Check-in and check-out guests using computer system.
• Serve as an information agent for hotel guests.
• Perform clerical duties as assigned.

Job description

Summary

Responsible for assisting guests with check in and out process in the hotel as well as many other guest facing tasks. This position assists the front office in any daily duties that need to be completed.

Responsibilities

• Welcome guests sincerely to the Stein Eriksen Lodge
• Effectively and seriously deal with guest complaints
• Have full knowledge of the computer system to effectively check‑in and check‑out guests on a timely basis. Ensure all guests are informed of the Hotel amenities at check‑in and that all credit card paying guests are set‑up with express check‑out
• Have thorough knowledge of Stein Eriksen Lodge facilities, amenities, departments, and managers
• Perform a variety of clerical and office duties, which may be assumed by one FDA or divided among several FDAs according to the workload. This includes counting and verifying cash drawer and deposit, posting and balancing charges, verifying credit, completing bucket check, setting up arrivals, properly processing VIPs, and blocking special requests. All reports, forms, and checklists must be completed accurately and in a timely manner
• Serve as an information agent for Hotel guests and handle their needs or direct information to satisfy their needs. Respond to all guest requests and be fully aware of daily hotel functions

Physical Requirements

Must be able to stand and walk for extended periods of time.

Benefits

• Great benefits including choice of health insurance plans, dental, vision, short‑ and long‑term disability and life insurance, matching 401K, and more
• Competitive wages and bonus plans to recognize your dedication and service with us
• Paid training time and programs
• Chef‑prepared meals daily in our cafeteria, at no cost to you
• On‑site heated garage for employee parking—a great perk in winter
• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
• Flexible schedules and time‑off policies to accommodate family, school, and other activities
• Weekly raffles for tickets to events such as the Utah Jazz, Utah Mammoth, Real SL, and Salt Lake Bees
• Monthly team‑member appreciation events and recognition programs
• Hotel room, spa, dining, shopping, ski/snowboard rental discounts available

We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.